SAP WM Support Consultant
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Job Description
SAP WM/EWM support consultant managing incidents, integrations, and warehouse processes. Supporting Nagarro’s digital product engineering services through configuration, testing, and user enablement.
Responsibilities:
- Manage incidents, service requests, and change requests through the ticket management system
- Monitor and resolve support tickets according to agreed SLAs and KPIs
- Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM incidents
- Participate in workshops with business stakeholders to understand requirements and propose SAP standard solutions
- Support integration activities between SAP EWM/WM and SAP MM, SD, PP, and TM
- Configure and maintain SAP WM/EWM functionalities for inbound, outbound, internal movements, replenishment, and physical inventory
- Prepare and execute unit, integration, and user acceptance tests
- Investigate and resolve application issues, defects, and process inconsistencies
- Create and maintain functional specifications, configuration documentation, process flows, and training materials
- Collaborate with developers on enhancements, reports, forms, and interface requirements
- Provide end-user support, knowledge transfer, and training
- Identify opportunities to optimize warehouse and logistics processes
- Resolve medium-complexity issues and change requests
Requirements:
- Experience in SAP Logistics and Supply Chain Management
- Experience working in SAP S/4HANA environments
- Understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory
- Familiarity with SAP configuration and testing activities
- Understanding of SAP EWM/WM integration with SAP MM, SD, PP, and TM
- Experience in application support and incident management environments
- Understanding of SLAs and ticket prioritization
- Familiarity with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar platforms
- Experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets
- Knowledge of SAP EWM (Extended Warehouse Management)
- Experience preparing and executing unit, integration, and user acceptance tests
- Ability to analyze issues, identify root causes, and propose practical solutions
- Ability to work independently and escalate complex issues when appropriate
- German language skills
Benefits:
- Full-time employment
- Remote work from Hungary
- Dynamic and non-hierarchical work culture
- Knowledge transfer and training opportunities
- Continuous improvement initiatives
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