SAP WM Support Consultant
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Job Description
SAP WM Support Consultant supporting Nagarro’s digital product engineering clients. Configuring SAP warehouse processes, resolving incidents, and integrating EWM/WM with core SAP modules.
Responsibilities:
- Manage incidents, service requests, and change requests through the organization's ticket management system
- Monitor and resolve support tickets in accordance with agreed SLAs and KPIs
- Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents
- Participate in workshops with business stakeholders to understand requirements and propose SAP standard solutions
- Support system integration activities between SAP EWM/WM and SAP MM, SD, PP, and TM
- Configure and maintain SAP WM/EWM functionalities for inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes
- Prepare and execute unit, integration, and user acceptance tests
- Investigate and resolve application issues, defects, and process inconsistencies
- Create and maintain functional specifications, configuration documentation, process flows, and training materials
- Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements
- Provide end-user support, knowledge transfer, and training to key users and business teams
- Contribute to continuous improvement initiatives for warehouse and logistics processes
- Resolve medium-complexity issues and change requests
Requirements:
- Experience in SAP Logistics and Supply Chain Management and SAP S/4HANA environments
- Good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory
- Familiarity with SAP configuration and testing activities, defect analysis, and resolution
- Understanding of SAP EWM/WM integration with SAP MM, SD, PP, and TM
- Experience in application support and incident management environments, including SLAs and ticket prioritization
- Familiarity with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms
- Experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets
- Knowledge of SAP EWM (Extended Warehouse Management)
- Experience preparing and executing unit tests, integration tests, and user acceptance testing
- Ability to analyze issues, identify root causes, and propose practical solutions
- Proactive, customer-focused, and eager to expand SAP warehouse and logistics process knowledge
- Ability to work independently and escalate complex issues when appropriate
- German language skills
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