SAP WM Support Consultant

Posted 13hrs ago

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Job Description

SAP WM Support Consultant supporting and optimizing SAP warehouse processes for Nagarro, a digital product engineering company. Managing incidents, integrations, testing, and business-user enablement.

Responsibilities:

  • Manage incidents, service requests, and change requests through the organization's ticket management system
  • Monitor and resolve support tickets in accordance with agreed SLAs and KPIs
  • Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents
  • Participate in workshops with business stakeholders to understand requirements and propose SAP standard solutions
  • Support system integration activities between SAP EWM/WM and SAP MM, SD, PP, and TM
  • Configure and maintain SAP WM/EWM functionalities for inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes
  • Prepare and execute unit, integration, and user acceptance tests
  • Investigate and resolve application issues, defects, and process inconsistencies
  • Create and maintain functional specifications, configuration documentation, process flows, and training materials
  • Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements
  • Provide end-user support, knowledge transfer, and training
  • Contribute to continuous improvement of warehouse and logistics processes
  • Resolve medium-complexity issues and change requests

Requirements:

  • Experience in SAP Logistics and Supply Chain Management and SAP S/4HANA environments
  • Good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory
  • Familiarity with SAP configuration and testing activities, defect analysis, and resolution
  • Understanding of SAP EWM/WM integration with SAP MM, SD, PP, and TM
  • Experience in application support and incident management environments
  • Understanding of SLAs and ticket prioritization
  • Familiarity with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms
  • Experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets
  • Knowledge of SAP EWM (Extended Warehouse Management)
  • Experience preparing and executing unit tests, integration tests, and user acceptance testing
  • Ability to analyze issues, identify root causes, and propose practical solutions
  • Ability to work independently and escalate complex issues when appropriate
  • German language skills