Seasonal Tax Operations Administrator

Posted 134ds ago

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Job Description

Seasonal Tax Operations Administrator ensuring effective operations for Wealth Enhancement’s in-house tax services organization. Engaging with clients, managing tax documentation, and optimizing processes.

Responsibilities:

  • Engage with clients to clarify tax operations processes, get Engagement Letters signed, and address client inquiries about tax organizers, required documents, and tax operations.
  • Work with clients and Financial Advisory Teams to ensure tax documentation required by Tax Advisors to process new client referrals is available when needed.
  • Follow-up with clients to get missing tax documentation and ensure Tax Advisors do not have to engage in operational tasks.
  • Work with Financial Advisors to ensure clients’ tax-relevant financial information and related documents are shared with Tax Advisors.
  • Ensure clients and Financial Advisors are updated on work status, as needed.
  • Help resolve any client and Financial Advisor issues with tax operations.
  • Set up client, financial advisor, tax advisor, services, pricing, and other required information in tax operations systems and/or tax software.
  • Enter / upload client data and documents into systems.
  • Transfer client documents, as needed, to the appropriate systems storage locations.
  • Review and ensure accuracy of all tax operations systems data.
  • Send, track, and ensure signing of Engagement Letters.
  • Prepare, send, track, and ensure completion of tax organizers.
  • Manage receipt, storage and return of client tax documents.
  • Process and scan/ingest client documents into tax software.
  • Identify missing documents and follow up to get them.
  • Gather 1099s and other tax-related forms.
  • Manage 8879s submissions and eFile tax returns.
  • Manage / update workflow statuses in tax operations systems / software.
  • Prepare organizers, tax returns, etc. for clients and Tax Advisors.
  • Resolve issues raised by Tax Advisors regarding missing documents and process.
  • Track regulatory notices, planning / projections / consulting services requests, etc.
  • Assist in defining and implementing tax operations processes.
  • Assist with measuring tax operations effectiveness and efficiency.
  • Help identify areas for continuing process and systems optimization.
  • Provide pre-defined and ad hoc reporting on tax operations.
  • Create and send client invoices, manage chargebacks, and coordinate with Accounting.
  • Ensure tax operations and client records are kept up to date.
  • Set up client appointments with Tax Advisors.
  • Assist in organizing team activities.
  • Build and maintain good relationships with Tax Advisors, Financial Advisors, and clients.
  • Collaborate with team members to improve team effectiveness, productivity, & satisfaction.
  • Share expertise and assist team members as appropriate.
  • Participate in team meetings, activities and offsites.
  • Contribute to maintaining a positive and fun team culture.

Requirements:

  • Associate degree preferred
  • Bachelor’s degree strongly preferred
  • Minimum of 3 years of tax operations administration experience
  • Ability to effectively manage multiple tasks or projects simultaneously
  • Strong verbal and written communication skills
  • Intermediate-level experience using Microsoft Excel, Adobe Acrobat, DocuSign, Salesforce, and CCH Axcess Document Collaborative
  • Positive solution-focused attitude
  • Calm and focused under pressure
  • Highly organized and diligent
  • Strong process and detail orientation
  • Drive for results and excellence
  • Some travel to a remote office may be required
  • Must be willing to work long hours during peak tax seasons

Benefits:

  • Training and professional development
  • 401k – with match and profit sharing
  • Wellness programs and resources
  • Worker's compensation – employer paid