Senior Claims Adjuster, Large Loss
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Job Description
Senior Claims Adjuster managing complex property claims for Kin, a remote-first insurance company. Investigating, negotiating, and resolving losses while supporting homeowners in critical moments.
Responsibilities:
- Examining and appropriately interpreting insureds’ policies, forms in force, and other records to determine coverage and extent of the company’s exposure and policy limitations
- Applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines
- Desk reviewing, drafting, adjusting, and approving estimates of damage and loss amounts for structural damages, mitigation, remediation, etc
- Using varying methods of investigation, including taking recorded statements, consulting with experts, identifying property damage, and reviewing documentation
- Keeping active communication and working with customers, their representatives, contractors, and experts throughout the Claims process from first notice of the claim through repair completion
- Working with public adjusters and attorneys that may represent the insured(s) and responding to all notices and letters in accordance with state guidelines
Requirements:
- 5+ years of first-party residential property claims adjusting; prior large loss handling experience is strongly preferred
- Your insurance background includes working directly for an insurance carrier
- Applicable knowledge of insurance laws and good faith claims handling in multiple states
- Experience handling Pre-litigation claims (Public Adjuster/Attorney Represented claims preferred)
- Data-driven with an analytical approach; you love working with new tech and getting into the numbers
- Experience in vendor management and surrounding negotiations
- Comfortable utilizing various claims-related systems and software (i.e. Verisk suite of products, ISO ClaimSearch, Google suite, Excel)
- Knowledge of residential construction (including but not limited to mitigation, restoration, roofing, and repair), damage identification techniques, and construction order of operations.
- Excellent customer service track record demonstrating quality and attention to detail while supporting policyholders through difficult circumstances
Benefits:
- Competitive salary and company equity through Restricted Stock Units (RSUs)
- This role is eligible for additional compensation through Kin Leadership Incentive Plan
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions
- Company-paid life insurance and short-term disability
- Employee referral bonuses
- A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
- Access to mental health support and confidential counseling resources
- Flexible PTO for exempt employees, plus 8 company-observed holidays
- Paid parental leave for birthing and non-birthing parents up to 14 weeks at 100% pay
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