Senior Claims Representative – Bodily Injury
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Job Description
Senior Bodily Injury Claims Representative managing investigations, liability, settlements, and reserves. Supporting National Interstate’s commercial transportation insurance operations remotely across the USA.
Responsibilities:
- Manage an inventory of claims to evaluate compensability and liability
- Plan and conduct claim investigations to confirm coverage and determine liability, compensability, and damages
- Determine and negotiate appropriate claim settlements and reserves within prescribed authority
- Attend arbitrations, mediations, depositions, or trials as needed
- Convey moderately complex coverage and settlement information to insureds, claimants, and external partners
- Authorize payments within assigned authority limits and ensure timely payment
- Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements
- Perform other duties as assigned
Requirements:
- Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
- Minimum of 5 years of experience in property and casualty claims handling
- Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
- Strong analytical, negotiation, and problem-solving skills
- Knowledge of insurance policies, coverage, and claims handling procedures
- Knowledge of industry laws and regulations
- Ability to organize and prioritize caseloads, ensuring timely resolution of claims
- Excellent interpersonal and communication skills
- Ability to build relationships and lead negotiations
- Proven ability to handle confidential information with discretion
- Must be authorized to work in the United States without current or future sponsorship
Benefits:
- Medical, dental, and vision coverage
- Wellness plans
- Parental leave
- Adoption assistance
- Tuition reimbursement
- Paid Time Off
- Paid holidays
- 401(k) plan with company match
- Employee stock purchase plan
- Commuter benefits
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