Senior Cloud Developer

Posted 1hrs ago

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Job Description

Senior Cloud Developer modernizing AWS-based hybrid call center infrastructure for Intellect Solutions. Designing secure, scalable telecommunications solutions and supporting 24/7 federal mission-critical services.

Responsibilities:

  • Design, implement, and maintain scalable, secure call center solutions using AWS services including AWS Connect, Lambda, Lex, CloudFormation, and S3
  • Participate in SAFe Agile ceremonies and collaborate with Product Owners and Product Managers to prioritize backlog features
  • Develop and maintain Infrastructure as Code using AWS CloudFormation, Ansible, and Packer
  • Integrate AWS Connect with internal systems to support seamless telecommunication workflows
  • Monitor cloud infrastructure and call center performance using CloudWatch, CloudTrail, Splunk, and other observability tools
  • Ensure compliance with cloud security best practices, including network segmentation, VPC configuration, data encryption, IAM policies, and multi-factor authentication
  • Contribute to on-call rotation supporting 24/7 uptime for mission-critical telecommunication services
  • Work closely with System Administrators to support hybrid infrastructure integrating traditional platforms such as Avaya with modern cloud-based solutions
  • Provide technical leadership for enhancing ETIS's hybrid call center infrastructure through automation, performance tuning, and modernization

Requirements:

  • Active Secret clearance or above required
  • 7+ years of cloud engineering experience focused on AWS infrastructure and call center solutions
  • Deep expertise with AWS Connect, Lex, Lambda, and CloudFormation
  • Hands-on experience integrating AWS services with Avaya or similar PBX systems
  • Experience with container technologies such as Docker, ECS, or Kubernetes is a strong plus
  • Familiarity with Agile/SAFe, Jira, and Confluence
  • Experience delivering secure, scalable solutions in federal or law enforcement environments is highly desirable