Senior Cloud Developer
Posted 1hrs ago
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Job Description
Senior Cloud Developer modernizing AWS-based hybrid call center infrastructure for Intellect Solutions. Designing secure, scalable telecommunications solutions and supporting 24/7 federal mission-critical services.
Responsibilities:
- Design, implement, and maintain scalable, secure call center solutions using AWS services including AWS Connect, Lambda, Lex, CloudFormation, and S3
- Participate in SAFe Agile ceremonies and collaborate with Product Owners and Product Managers to prioritize backlog features
- Develop and maintain Infrastructure as Code using AWS CloudFormation, Ansible, and Packer
- Integrate AWS Connect with internal systems to support seamless telecommunication workflows
- Monitor cloud infrastructure and call center performance using CloudWatch, CloudTrail, Splunk, and other observability tools
- Ensure compliance with cloud security best practices, including network segmentation, VPC configuration, data encryption, IAM policies, and multi-factor authentication
- Contribute to on-call rotation supporting 24/7 uptime for mission-critical telecommunication services
- Work closely with System Administrators to support hybrid infrastructure integrating traditional platforms such as Avaya with modern cloud-based solutions
- Provide technical leadership for enhancing ETIS's hybrid call center infrastructure through automation, performance tuning, and modernization
Requirements:
- Active Secret clearance or above required
- 7+ years of cloud engineering experience focused on AWS infrastructure and call center solutions
- Deep expertise with AWS Connect, Lex, Lambda, and CloudFormation
- Hands-on experience integrating AWS services with Avaya or similar PBX systems
- Experience with container technologies such as Docker, ECS, or Kubernetes is a strong plus
- Familiarity with Agile/SAFe, Jira, and Confluence
- Experience delivering secure, scalable solutions in federal or law enforcement environments is highly desirable



















