Senior Developer – Support, Service Management
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Working as a technical focal point for system support in São Paulo. Leading the team in Jira Service Management with a focus on continuous improvement.
Responsibilities:
- Act as the technical and operational focal point for support
- Ensure high-quality incident and request handling and management of metrics
- Continuously improve workflows in Jira Service Desk
- Provide technical leadership for the team involved
- Analyze, prioritize, and resolve incidents, requests, and problems
- Configure, administer, and evolve workflows in Jira Service Management
- Define and monitor service metrics: SLA / SLO
- Serve as the client-facing focal point, ensuring clear communication and expectation management
- Support the organization of ITSM processes
- Identify opportunities for continuous improvement and automation
- Provide technical support to the team, exercising technical leadership and guidance
- Act proactively to prevent recurring incidents
Requirements:
- Solid experience as a Senior Developer
- Strong experience in support and AMS (Application Management Services)
- Hands-on experience with Jira Service Management (Jira Service Desk)
- Knowledge of the .NET framework
- Configuration of queues, SLAs, and request types
- Custom fields and automations
- Dashboards and reporting
- Knowledge of service metrics and operational indicators
- Experience with critical production environments
- Strong analytical and troubleshooting skills
- Experience with ITIL / ITSM best practices is a plus
- Experience as a Tech Lead, Technical Lead, or focal point is a plus
- Experience improving support processes is a plus
Benefits:
- Not specified
Similar Jobs
Senior React Native Engineer
Senior React Native Engineer developing solutions for modern purchasing applications. Collaborating with cross-functional teams to build high-quality features using React Native and related technologies.
Oracle Developer
Oracle Developer involved in whole development life cycle experience, analysis, database design and development for an investment management firm.
SAP HCM Developer
SAP HCM Developer involved in developing customized HR software solutions. Engage in projects that shape the SAP landscape actively, requiring collaboration and technical expertise.
Software Development Intern
Software Development Intern at Vulcury LLC developing software solutions for innovative ventures. Involves design, development, and enhancement of applications in a remote setting.
Senior Mobile Developer
Senior Mobile Developer at EX Squared LATAM creating scalable applications for Android and iOS. Collaborating with multidisciplinary teams and leveraging cutting-edge technologies to enhance user experiences.
Dynamics 365 Developer
Dynamics 365 Developer designing and implementing scalable CRM solutions for US-based clients. Collaborating with teams and delivering high-quality solutions remotely from anywhere in the US.
Salesforce OmniStudio Developer
Salesforce OmniStudio Developer building scalable solutions on Salesforce for Public Sector. Collaborating with stakeholders and delivering high-quality solutions with best practices.
Director, Engineering
Director of Engineering at Gainwell leading product development and modernization for health technology solutions. Delivering client outcomes while managing diverse global teams and resources effectively.
Test Developer, Bilingual
Bilingual Test Developer for LSAC creating and reviewing LSAT test content. Collaborating with teams to ensure quality and fairness in assessments while operating remotely.
Senior C# .NET Developer
Senior C# Developer at Qintess, specializing in digital solutions and supporting sustainable growth. Collaborating in software development using .NET framework and various technologies.
Senior PeopleSoft Developer
Senior PeopleSoft Developer at GDIT tailoring solutions for clients and modifying PeopleSoft environments. Delivering impactful solutions utilizing advanced PeopleSoft tools and development practices.
Manager, Project Engineering
Project Engineer Manager overseeing Project Engineers and Advanced Support Engineers in telecommunications operations at Claro. Requires technical expertise and strong leadership within the engineering team.
Engineering Buyer
Buyer responsible for sourcing and procuring materials for industrial projects at Foth. Collaborating with team members to ensure project success and supplier performance.
Member of Technical Staff – Data, World Models
Technical Staff member building and managing data pipelines for AI model training at Moonvalley. Seeking candidates with data engineering expertise and ML knowledge.
eLearning Developer – L&D Specialist
eLearning Developer focusing on developing digital training content for a renowned glass product company. Collaborating with SMEs and facilitating virtual training sessions for employees globally.
Director of Engineering
Director of Engineering at AlignOps, responsible for leading engineering activities and mentoring teams. Ensuring high-quality deliverables and accountability within a dynamic environment.
Application Programmer Analyst – Entry Level
Entry Level Programmer Analyst/Developer position at RAM Health supporting software development lifecycle. Responsible for designing, coding, testing, debugging, and documenting application solutions.
Senior Manager, Epic EHR Development – Software Development
Epic EHR Development Lead responsible for leading design and development of Epic Electronic Health Record solutions at CVS Health. Collaborating with clinical stakeholders to improve patient care and organizational performance.
Epic EHR Development Lead – Senior Manager, Software Development
Epic EHR Development Lead managing design, development, and optimization of Epic EHR solutions. Collaborating with clinical and IT teams to enhance healthcare delivery across multiple domains.
SPS-Programmierer
SPS programmer at blue automation responsible for solving programming requirements and customer systems implementation, along with documentation creation.