Dynamics 365 Developer
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Job Description
Dynamics 365 Developer designing and implementing scalable CRM solutions for US-based clients. Collaborating with teams and delivering high-quality solutions remotely from anywhere in the US.
Responsibilities:
- Design, develop, and implement scalable CRM solutions
- Deliver high-quality solutions in collaboration with technical and business teams
- Hands-on development and coordination across multiple workstreams to ensure successful project outcomes.
Requirements:
- Experience with Customer Service Workspace with Contact Center (CSW)
- Expertise in Customer Insights – Journeys (CI)
- Hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams, Session templates, Agent Scripts and Macros
- Experience with CI components such as Real-time marketing journeys, Segments, Email Templates, Compliance profiles, Event Management
- Proficiency with Power Platform tools.
Benefits:
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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