Manager, Project Engineering
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Job Description
Project Engineer Manager overseeing Project Engineers and Advanced Support Engineers in telecommunications operations at Claro. Requires technical expertise and strong leadership within the engineering team.
Responsibilities:
- Provide leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding the team accountable for KPI/SLA achievement
- Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration
- Maintains a safe, secure, and healthy work environment by adhering to organizational standards, policies, and legal regulations, and by escalating potential concerns
- Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency
- Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements
- Collaborate with leadership and business units to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices
- Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts
- Mentor and support Associate Engineers by providing technical guidance, oversight of daily activities, and identification of training and development opportunities
- Coordinate deliverables and evaluate outcomes of work performed by external contractors in alignment with contractual terms and project objectives
- Support continuous improvement of customer experience through effective technical management and proactive issue resolution
- Participate in departmental planning and operational discussions to align engineering activities with business objectives
Requirements:
- Bachelor’s Degree in Engineering, Telecommunications, or a related field required
- 7-9 years of vast experience in troubleshooting L1 and L2 Transport issues, MPLS, SD-WAN, DIA from the provider and customer perspective.
- 4-6 years of experience leading or working in cross-functional teams in telecommunications projects.
- English fluent written and verbal (Medium proficiency)
- Spanish fluent, written and verbal (High proficiency)
- Portuguese, desirable (Low proficiency)
- CCNA - Cisco Certified Network Technician Required or CCNP - Cisco Certified Network Professional Preferred or Juniper Networks Certified Professional (JNCIP-DC) Preferred
- ITIL Foundations v3 Or Higher Preferred
- NetAsc, NetDev Preferred
Benefits:
- Medical, Dental, Vision
- 16 Holidays, 15 days PTO, 7 sick days
- 401k with a match and tuition reimbursement
- Professional development
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