Senior eDiscovery Application Support Engineer
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Job Description
Senior Application Support Engineer supporting various eDiscovery applications at GeorgeJon. Ensuring application functionality and providing frontend and backend support to clients.
Responsibilities:
- Support eDiscovery applications on the frontend and backend
- Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required
- Assist in maintaining and monitoring client environments
- Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
- Create and edit documentation of internal processes and procedures
- Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise, entering all time and expenses
Requirements:
- Comprehensive knowledge of and supporting several eDiscovery applications including Relativity, CloudNine LAW/Explore, NUIX, iPro, RevealAI, Brainspace and other relevant applications.
- Strong understanding of the various features and abilities of each application.
- Solid understanding of the application requirements and the infrastructures that host the applications.
- Relevant training and certifications as well as keeping up-to-date with the software and hardware being supported.
- Responsible for the upgrade activities of eDiscovery applications.
- Understanding of the EDRM Framework.
- Intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms.
- Ticket management, issue tracking, change log management.
- Able to work in a team and communicate effectively with the ability to work independently.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations.
- Ability to travel for client engagements up to 10%.
Benefits:
- Remote-first work environment
- High-value, low-cost BCBS health insurance plan
- 401(k) with company match
- Ample time off including a full week in December
- Paid parental leave for primary and secondary caregivers
- Wellness reimbursement program
- And much more.
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