Senior Field Service Supervisor – Building Solutions
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Job Description
Field service supervisor leading Honeywell Building Automation teams, service delivery, and customer satisfaction. Managing performance, budgets, contracts, and improvement initiatives in St. John's.
Responsibilities:
- Manage a team of 20+ direct reports, ensuring they remain motivated, properly trained, and recognized.
- Collect performance data and prepare reports.
- Develop and coach team members to maximize their potential.
- Identify opportunities for process improvement.
- Allocate and supervise project-related work.
- Deliver work according to customer requirements, on schedule, and within budget.
- Meet financial and operational performance objectives by renewing contracts, minimizing cancellations, maintaining strong margins, and expanding the customer base.
- Utilize service management tools and processes for resource forecasting, planning, monitoring, and performance evaluation.
- Serve as the site leader for St. John's site.
- Collaborate with multiple groups to prevent and resolve customer issues and explore additional revenue opportunities.
- Implement performance measurement practices and lead improvement initiatives.
Requirements:
- Postsecondary education in Controls, HVAC, or Industrial Automation.
- 3+ years of experience in Controls, HVAC, or Industrial Automation.
- Valid Class 5 driver's license.
- Ability to travel approximately 25% of the time within the Atlantic Canada region.
- Experience in building mechanical systems, particularly HVAC, including air conditioning, heating/combustion systems, and mechanical and pneumatic controls.
- Knowledge of Building Automation Systems (BAS), including Direct Digital Controls (DDC), Access Control Systems, Video Surveillance and CCTV Systems, Fire Detection Systems, Systems Integration and Centralized Building Management, and related IT infrastructure and networking.
- Proven ability to effectively lead and manage teams.
- Excellent communication and interpersonal skills.
- Ability to influence stakeholders at multiple levels of the organization.
- Demonstrated ability to work independently and collaboratively within a team environment.
- Ability to apply experience and established standards to practical situations.
- Previous customer service experience.
Benefits:
- Benefits – Medical, Vision, Dental, Mental Health
- Paid Vacation
- Retirement Benefits (as per regional policy)
- Career Growth
- Professional Development
- No relocation package
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