Supervisor I – Business Success Team
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Supervising coordinators supporting commercial relocation and business accounts. Managing team KPIs, escalations, coaching, and a personal portfolio of complex accounts.
Responsibilities:
- Lead day-to-day operations across Corporate Relocation, Business Support, and account management
- Monitor new orders, incoming business, workload, and shift coverage
- Serve as escalation point and resolve complex customer and company issues
- Coach direct reports bi-weekly on accounts, projects, quality, productivity, and growth goals
- Own team KPIs, performance conversations, goal setting, documentation, and HR partnership
- Validate and approve third-party service invoices
- Onboard and ramp new hires
- Support rollouts of new tools and processes
- Provide leadership with weekly updates on performance, risks, staffing, and key account issues
- Manage a portfolio of commercial accounts, including scheduling, logistics, billing, invoicing, rebate and program tracking, and operational coordination
- Handle complex, seasonal, and high-volume orders
- Participate in account reviews by phone or onsite
- Build customer- and profit-focused relationships
- Apply account insights to team coaching and process improvement
Requirements:
- Experience leading, mentoring, or training others, formal or informal
- Comfort in a metrics-driven environment across voice and chat/messaging channels
- Working knowledge of KPIs such as AHT, FCR, CSAT, and adherence
- Strong coaching instincts and ability to deliver clear, real-time feedback
- Calm, solution-first approach to de-escalation
- Proficiency with CRM tools (Salesforce or similar), phone, and chat platforms
- High school diploma required
- Background in logistics, moving and storage, home services, or a similar B2B/B2C industry
- Familiarity with real-time queue monitoring and workforce management tools
Similar Jobs
Site Supervisor
Site Supervisor overseeing on-site installation, safety, quality, subcontractors, and logistics for stow’s automated storage solutions. Traveling 100% weekly across project sites.
Site Supervisor
Site Supervisor overseeing on-site warehouse-racking installations for stow, a storage-solutions supplier. Coordinating assembly teams, subcontractors, safety, quality, materials, and project execution.
Site Supervisor
Site Supervisor overseeing on-site execution of stow’s automated storage projects in Romania. Coordinating assembly teams, subcontractors, safety, materials, and project progress.
Electrical Supervisor – 100% Travel
Electrical Supervisor leading Dematic material-handling equipment installations across the United States. Ensuring site quality, safety, reporting, trials, and subcontractor training.
Electrical Supervisor – 100% Travel
Electrical Supervisor leading Dematic electrical installation teams across the United States. Ensuring quality, safety, troubleshooting, equipment trials, subcontractor training, and project reporting.
Supervisor, Revenue Cycle – Prior Authorization
Prior Authorization Supervisor overseeing domestic and offshore revenue-cycle teams at Natera. Managing authorizations, denials, payer compliance, KPIs, and workflow improvements for cfDNA diagnostics.
Supervisor, Prior Authorizations
Supervising prior authorization teams at Natera, a cell-free DNA testing and genetic diagnostics company. Managing denials, appeals, payer compliance, KPIs, and workflow improvements.
Supervisor, Epic Reporting – Install
Epic Reporting and Install Supervisor leading technical teams for OCHIN, a nonprofit healthcare technology network. Managing Epic initiatives, processes, staffing, and customer support nationwide.
Senior Field Service Supervisor – Building Solutions
Field service supervisor leading Honeywell Building Automation teams, service delivery, and customer satisfaction. Managing performance, budgets, contracts, and improvement initiatives in St. John's.
Claims Supervisor
Claims Supervisor leading claims processing and quality for Centivo’s self-funded employer healthcare plans. Managing teams, SLAs, reporting, and claims system improvements.
Supervisor, Professional Coding
Coding Supervisor leading medical coding staff, audits, compliance, and billing accuracy for Geisinger healthcare. Remote work from home in Pennsylvania, aligned to Eastern Time.
Wellness Coaching Supervisor
Wellness Coaching Supervisor leading remote wellness coaches and patient support at Direct Meds. Improving operations, quality, and scalable coaching programs.
Commercial Auto Liability Claims Supervisor
Claims Supervisor overseeing commercial auto liability adjusters for Cottingham & Butler Claims Services. Managing compliance, investigations, liability determinations, subrogation, and litigation.
Coding Supervisor
Coding Supervisor leading education and compliance for physician billing at Children’s Healthcare of Atlanta. Improving documentation, coding accuracy, regulatory adherence, and revenue capture.
Territory Supervisor
AbbVie oncology Territory Supervisor promoting hematology products across a target region. Building healthcare-professional relationships and collecting compliant market insights.
Supervisor, Care Coordination
Clinical Care Coordination Supervisor overseeing utilization management and Referral Coordinators. Supporting compliant, cost-effective patient care coordination for IHCS, a home healthcare services provider.
Licensed Supervisor, Care Management
Licensed supervisor overseeing integrated care-management teams for members with complex behavioral-health and IDD needs. Ensuring compliant, person-centered services across Trillium’s South Central North Carolina region.
Supervisor, Dispatch
Supervisor leading Cox Automotive’s roadside dispatch team and call-center operations. Coaching specialists, improving dispatch performance, and maintaining high service standards.
Supervisor – Electricity Project
Supervisor leading and developing German-speaking teams for a remote electricity project in Sarajevo, Bosnia and Herzegovina. Monitoring KPIs, coaching employees, and ensuring quality, compliance, and target achievement.
Supervisor, TeleNeuro
Supervisor leading TeleNeurology programs, teams, and healthcare operations for Vituity. Managing KPIs, workflows, onboarding, credentialing support, and remote nationwide administration.