Supervisor, Epic Reporting – Install
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Job Description
Epic Reporting and Install Supervisor leading technical teams for OCHIN, a nonprofit healthcare technology network. Managing Epic initiatives, processes, staffing, and customer support nationwide.
Responsibilities:
- Oversee daily administration and operations coordination within the Data Services Epic Reporting and Install teams
- Establish key business processes and linkages with other teams
- Coordinate resource availability and project deliverables
- Develop team skills and provide technical oversight and direction
- Ensure staff receive necessary training
- Create team and individual goals aligned with organizational goals
- Allocate staff based on experience, expertise, and interest
- Conduct performance reviews and manage team performance and employee issues
- Manage team communications and ensure necessary information and tools are available
- Interview candidates and make hiring recommendations
- Review and approve timecards and PTO
- Recognize and reward team member accomplishments
- Ensure a high level of customer service
- Support analysis, planning, implementation, and evaluation of Epic Reporting and Install initiatives
- Manage projects and team work in alignment with goals and objectives
- Create, document, and maintain effective operational and team processes
- Manage performance improvement activities and customer service refinement
- Communicate with individuals and project leaders on process improvement projects
- Share team decisions, outcomes, accomplishments, performance, learnings, and best practices
- Manage the team budget
- Serve as an escalation point for after-hours support and participate in the on-call rotation
Requirements:
- Bachelor’s degree or equivalent years of experience in related field
- Minimum four (4) years of progressive growth in field
- Minimum of three (3) years of management experience or leadership roles within technical teams highly preferred
- Successful leadership abilities focused on bringing people together to execute needs
- Strong communication skills, including clear delivery and active listening
- Ability to provide training and personal development to team members
- Strong judgment and decision-making skills
- Prior work history with people management skills, including conflict resolution and facilitation
- Strong systems thinking ability
- Entrepreneurial work or business experience is a plus
- Ability to work independently and efficiently from a home office environment
- High-speed internet service
- Distraction-free workplace
- Technical skills and experience in addition to leadership
- Ability to travel nationally for on-site Go Live support as required
Benefits:
- 100% remote work from home
- Comprehensive range of benefits
- Healthy work-life balance
- Opportunity for professional advancement
- Training and personal development opportunities
- Up to 20% nationwide travel for on-site Go Live support, based on business requirements
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