Senior Manager, Digital Customer Data Products – Product Manager
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Job Description
Customer Data Products Leader overseeing HVAC data initiatives. Driving enterprise data product strategy and execution with a focus on customer experience and AI-driven insights.
Responsibilities:
- Lead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partners
- Establish a single source of truth for customer, distributor, dealer, and service data
- Own the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunities
- Define clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendations
- Partner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomes
- Serve as the primary bridge between business stakeholders and digital/data teams
- Influence and align leadership on data governance, investment priorities, and platform decisions
- Enable AI-powered use cases leveraging customer data, including predictive service insights and next-best action recommendations
Requirements:
- Bachelor’s degree
- 5 + years in digital, data, and/or digital product leadership roles
- 5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teams
- Deep experience with Customer Data Platforms (CDP), MDM, or enterprise data product development
- Strong understanding of customer data models, identity resolution, and data integration patterns
- Experience with Salesforce, SAP, and enterprise data ecosystems
- Familiarity with AI/ML use cases, data-driven personalization, and analytics platforms
- Proven experience leading data product strategy and execution at scale
- Strong background in Agile product management, roadmap planning, and backlog prioritization
- Ability to connect data strategy to tangible business outcomes (growth, efficiency, CX)
- Executive-level communication skills with the ability to drive alignment across senior stakeholders
- Must have unrestricted authorization to work in the USA. No visa sponsoring available.
Benefits:
- Health Care Benefits : Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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