Group Product Manager, Payments
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Job Description
Group Product Manager optimizing Netflix’s global payments journey from checkout through billing and retention. Leading cross-functional teams to improve conversion, compliance, subscription lifecycle, and customer value.
Responsibilities:
- Oversee the design, implementation, and continuous improvement of payment lifecycle touchpoints
- Ensure frictionless onboarding, high conversion, and proactive retention
- Partner with engineering, regional, data science, legal, finance, and customer service teams
- Deliver localized, compliant, and high-performing payment experiences
- Drive initiatives to expand into new markets and support new business models
- Use data and analytics to identify pain points and optimize payment flows
- Deliver targeted interventions to reduce churn and maximize customer lifetime value
- Ensure billing and invoicing systems are robust, scalable, and compliance-ready
- Partner with other Netflix product teams on payment lifecycle solutions and cross-domain experiences
- Lead and mentor Product Managers across Checkout & Payment Onboarding, Retention, and Billing & Invoicing
Requirements:
- 8+ years proven experience in product management, ideally within payments, checkout, retention, billing, or financial systems
- Deep understanding of global payment systems, recurring subscription models, payment onboarding flows, and lifecycle management
- Experience optimizing checkout conversion, payment approval rates, and reducing involuntary churn
- Experience leveraging machine learning and data-driven approaches to optimize payment flows, personalize retention strategies, or drive business outcomes in product management
- Familiarity with regulatory compliance requirements for payments, billing, and invoicing, including tax, VAT/GST, and regional regulations
- Understanding of subscription lifecycle events, including sign-up, proration, upgrades/downgrades, suspensions, and reactivations
- Experience developing and executing retention strategies, including payment recovery, retries, and personalized interventions
- Ability to analyze complex payments and billing scenarios and develop user-centric, scalable solutions
- Experience leading cross-functional teams and collaborating with engineering, design, finance, legal, and regional partners
- Exceptional communication and stakeholder management skills
- Strong analytical and problem-solving skills; comfortable with data-driven decision-making
- Excellent project management and organizational skills
- Demonstrated ability to build strong partnerships and work collaboratively across domains and geographies
- Strategic thinking with a bias for action
- High level of ownership, accountability, and attention to detail
Benefits:
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off, including vacation, holidays, and sick paid time off
- Full-time salaried employees are immediately entitled to flexible time off
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