Senior Manager, Digital Product Management – Residential Connected Services
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Job Description
Senior Manager, Product Management driving strategy for IoT Residential Portal at Carrier. Leading product direction and team management in connected home systems.
Responsibilities:
- Define and execute the multi-year product strategy for the Residential Portal
- Manage and mentor a team of Product Managers and/or Product Owners
- Own roadmap prioritization and delivery execution
- Drive adoption, engagement, and connected asset growth
- Embed AI, data, and intelligent insights into the user experience
- Identify opportunities for digital services and monetization
- Define a clear product vision aligned to connected home and IoT trends
- Translate strategy into actionable roadmaps and measurable outcomes
- Make principled prioritization decisions across technical and business trade-offs
- Define and track KPIs tied to activation, engagement, retention, and feature usage
- Drive onboarding and usage improvements across connected experiences
- Use data and customer insights to continuously refine and optimize the platform
- Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services
- Ensure scalable, secure, and reliable architecture in partnership with engineering
- Balance innovation with system stability and performance
- Leverage device data to create actionable insights and predictive capabilities
- Partner with data teams to deliver AI-driven features that improve user value
- Ensure analytics and instrumentation are embedded into product design
- Provide day-to-day leadership and coaching to Product Managers and/or Product Owners
- Establish clear accountability for roadmap execution and KPI delivery
- Elevate prioritization, rigor and outcome focus within the team
Requirements:
- Bachelor’s degree
- 8 + years of product management experience in IoT, connected devices, and/or digital platforms
- Prior experience managing Product Managers or Product Owners
- Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms
- Experience driving adoption and engagement in digital or connected products
- Experience embedding AI and data-driven intelligence into product strategy
- Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)
- Ability to operate effectively in complex, cross-functional environments
- Must have unrestricted authorization to work in the USA. No visa sponsoring available.
Benefits:
- Health Care Benefits : Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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