Senior Operations Quality Assurance Specialist – Home Loans
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior QA specialist improving home-loan operations at Golden 1 Credit Union. Leading evaluations, compliance reviews, defect remediation, and process modernization.
Responsibilities:
- Implement new quality assurance evaluations and lead departmental projects across multiple complex initiatives
- Oversee project planning, timelines, resource coordination, and delivery
- Communicate project scope, milestones, risks, and deliverables to leadership, business owners, vendors, and stakeholders
- Conduct Check-the-Checker assessments to validate scoring accuracy and identify missed defects
- Review statistical samples of accounts, calls, transactions, and processes for accuracy, consistency, compliance, and internal controls
- Meet monthly production goals and KPIs while managing competing priorities
- Investigate issues and support regulatory compliance, internal controls, and operational-gap initiatives
- Support modernization and digital transformation efforts
- Manage weekly defect research and reporting, recommend corrective actions, and monitor remediation
- Lead new-hire onboarding and facilitate training and calibration sessions
- Provide peer-to-peer feedback on best practices and QA standards
- Develop and maintain QA resources, documentation, and workflows
- Participate in meetings, company events, and team-building activities
- Complete required compliance tasks and training modules on time
- Perform other related duties as assigned
Requirements:
- Bachelor’s Degree in business, finance, or equivalent work experience in a related field
- 6+ years experience in Quality Assurance, Mortgage Operations, Audit, Risk or Compliance within a financial institution
- 3+ years of direct Home Loans/Mortgage experience (origination, processing, underwriting, post-closing, or QA review)
- Demonstrated experience performing complex QA reviews and second level validations (e.g. Check the checker, escalations)
- Proven track record of identifying control gaps, regulatory risk, and systemic issues, and driving cross-functional remediation
- Experience leading QA initiatives, projects, or governance routines
Benefits:
- Comprehensive compensation package
- Well-being and work-life balance programs
- Career development and growth
- Rewards and recognition
- Commitment to Diversity, Equity and Inclusion
- Market-competitive and internally equitable total rewards compensation package
Similar Jobs
Senior Manual QA Engineer
Senior Manual QA Engineer testing Newfire’s healthcare vaccine-management mobile application. Validating APIs, integrations, and end-to-end workflows for nurses and healthcare providers.
Software Quality Engineering Lead
Software quality engineering lead building testing and verification for UpDoc’s clinically validated AI chronic-disease platform. Establishing regulated, risk-based quality practices and automation.
Quality Assurance Analyst, Recruitment Specialist – English C1
Remote QA Analyst and Recruitment Specialist improving BPO service quality through monitoring, coaching, and reporting. Screening LATAM candidates and coordinating interviews in English.
Medical Quality Assurance Specialist
Medical quality assurance specialist auditing prescriptions, lab orders, and patient records. Supporting accurate care delivery at Defy Medical, a concierge telehealth clinic.
Senior Software Quality Assurance Engineer
Senior QA Engineer testing software applications, databases, and GIS solutions for Mano Lani LLC. Developing test plans, tracking defects, and supporting reliable releases.
Senior Supplier Quality Engineer
Senior Supplier Quality Engineer improving supplier and manufacturing quality for Axon’s safety devices. Auditing factories, supporting NPI, and driving process capability and yield improvements in Vietnam.
Utilization Management Quality Assurance Analyst
HealthEdge UM QA Analyst auditing utilization reviews, documentation, calls, and appeals. Supporting healthcare quality improvement, reporting, training, and regulatory compliance.
QA Engineer, App Testing – Java, SQL
Binance Accelerator QA Engineer testing Android and iOS apps for the global blockchain ecosystem. Designing test cases, executing regression tests, and tracking bugs using Java, MySQL, and AI tools.
IT Manager – QA
IT QA Manager leading software quality strategy, testing, and automation. Improving technology reliability for Stewart, a global title and real estate services company.
QA Manager
QA Manager testing Hyatt’s native mobile applications for global hospitality operations. Establishing quality standards, manual testing procedures, and automation-first strategies across Agile product teams.
Automation Program Manager, QA Consultant – Warehouse Automation, WCS/WMS, ERP Integration, Supply Chain
Automation QA Program Manager integrating warehouse control systems with ERP inventory platforms. Leading end-to-end testing, defect management, executive reporting, and go-live readiness.
Senior QA Automation, Python
Senior Automation QA Engineer testing Python backend automation for Miratech’s cloud contact center clients. Improving test coverage, troubleshooting defects, and validating scalable CCaaS features.
Quality Assurance Specialist
Quality Assurance Specialist reviewing medical, behavioral health, and scientific reports for R3 Continuum. Ensuring accurate, compliant case documents through specialist feedback and HIPAA-conscious quality controls.
Quality Assurance Engineer – Testing
Testing and QA Engineer building Power BI dashboards and integrated training analytics. Supporting workforce, performance, and strategic decisions at Genpact.
Senior QA Engineer
Senior QA Engineer building manual and automated testing for Alteva RCM’s healthcare revenue cycle technology. Establishing QA frameworks, release gates, and validation across Salesforce, .NET, and AI workflows.
QA Engineer
QA Engineer building manual and automated testing for Alteva RCM’s healthcare revenue-cycle technology. Establishing test coverage, automation, and release processes across Salesforce, AI tools, and backend services.
Senior QA Engineer
Senior QA Engineer ensuring end-to-end quality for iVerify’s mobile threat-hunting platform across web, APIs, apps, and data pipelines. Testing secure iOS and Android releases.
App Tester
Remote-App-Tester für clickworkers Crowdsourcing-Plattform. Einsprechen von 250 Sätzen für eine iOS-Spracherkennungs-App in einem 45–55-minütigen Nebenjob.
QA Analyst
QA Analyst testing core banking, lending, and digital banking applications for a Tennessee bank. Validating releases, integrations, data accuracy, and production readiness.
Associate, Compliance & QA – Technology
Compliance and QA associate supporting WCG’s clinical-trial technology organizations. Maintaining quality systems, validating regulated systems, and conducting internal and vendor audits.