Senior Program Manager, Professional Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Program Manager at Icertis overseeing enterprise SaaS implementations across industries. Leading teams in delivering value and transformation through the Icertis platform and Vera AI.
Responsibilities:
- Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies.
- Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives.
- Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments.
- Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction.
- Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations).
- Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution.
- Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders.
- Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence).
- Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems.
- Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution.
Requirements:
- Bachelor’s degree in Business, Computer Science, Information Systems, or related discipline.
- MBA, PMP, PgMP, or Agile certification preferred.
- 15+ years of professional experience, including at least 6–8 years managing complex enterprise SaaS or technology transformation programs.
- Proven success leading CLM, Procurement, or Quote-to-Cash (O2C/S2P) implementations integrating with major ERP or CRM platforms (SAP, Salesforce, Oracle, Dynamics).
- Experience working with global teams and managing multi-million-dollar delivery programs across multiple clients or regions.
- Familiarity with AI-powered SaaS solutions, including defining GenAI use cases and adoption plans within enterprise settings.
- Strong understanding of contract lifecycle management processes and alignment across Legal, Procurement, and Commercial functions.
- Advanced program management, governance, and enterprise stakeholder engagement capabilities.
- Exceptional communication and executive presentation skills with ability to engage and influence C-level audiences.
- Excellent business acumen, problem-solving skills, and decision-making under complex delivery conditions.
- Proficiency with modern project tools and frameworks (Smartsheet, Jira, Power BI, MSA, Agile/Hybrid models).
- Strong organizational and multitasking abilities, with demonstrated success handling multiple concurrent engagements.
Benefits:
- Robust medical (physical & mental vision and dental benefits)
- Employee assistance program (EAP)
- Equity (RSUs) and shared ownership in the company
- Generous 401K match
- Flexible work environment
- Paid maternity and paternity leave
- Generous holiday and PTO program
- CaaS (coaching as a service)
- Annual personal development allowance
- 7 Days for Humanity – 7 paid volunteer days annually
- Global and regional DEIB steering committees, employee resource groups (ERGs)
- Global DEIB training programs and guest speakers throughout the year
Similar Jobs
Multi-Cloud Development Program Manager
Program Manager overseeing delivery of a multi-cloud data platform supporting secure data access and analysis. Leading as overall program lead within a complex federal IT environment in Bethesda, MD.
Senior Director, AI Program Management
Senior Director managing AI Program initiatives for CrowdStrike's cybersecurity mission. Empowering teams with AI adoption and driving transformative initiatives across the enterprise.
Senior Program Manager – Multi-State Field Program
Senior Program Manager leading multi-state field organizing program at Movement Labs. Overseeing field execution and ensuring data systems, operations, and training work together.
Senior Manager, Program Management
Program Management lead managing resources and multiple projects at Carrier. Overseeing program execution, budget management, and team leadership in climate solutions.
Program Manager, College Partner Services
Program Manager on College Partner Services team overseeing operations related to college partners at QuestBridge, connecting students to undergraduate opportunities.
BPA Program Manager
Program Manager leading cloud infrastructure modernization activities for Federal Student Aid. Ensuring delivery of secure, scalable services in compliance with federal standards.
Program Director – Health Program
Program Director providing executive leadership for health transformation initiatives at ICF. Overseeing program governance, compliance, and strategic alignment across multiple states.
Brand Program Analyst, Pharmaceuticals
Brand Program Analyst supporting and scaling strategic manufacturer partnerships for a pharmaceutical distribution company. Collaborating across teams to ensure efficient program execution and operational readiness.
Program Manager – Data Linkage Services
Program Manager leading federal data linkage services at GDIT, ensuring compliant and secure linkage workflows with high-quality datasets.
Program Manager
Program Manager leading complex client projects at Press Ganey. Managing survey designs and client timelines for improved member experience.
Director, Program Management
Director of Program Management at Create Music Group driving organizational execution across product, engineering, design, and platform teams. Leading cross-functional initiatives and ensuring delivery of cohesive systems.
Program Manager – Electrical, National Account Focus
Program Manager overseeing national accounts for Shermco, delivering engineering solutions in the electrical service industry. Collaborating on project management and customer relationship strategies in a remote role.
Part-time Program Manager – Mgr Programs 3
Part-time remote Program Manager leading program management oversight and ensuring client satisfaction. Overseeing multi-year contracts and delivering projects on time and within budget.
Content & Creator Program Manager – Japan
Content & Creator Program Manager overseeing social media operations and implementing growth strategies for Japan. Managing user-generated content and creator ecosystems for Sky: Children of the Light.
Program Manager, Medicare Compliance
Program Manager in Medicare Compliance overseeing compliance activities for Arkansas Blue Cross. Responsible for managing operations, regulatory affairs, and training employees on compliance regulations.
Program Director – Neuroscience
Program Director responsible for leading clinical research initiatives at Rockefeller Neuroscience Institute. Ensuring alignment with institutional priorities and supporting commercialization efforts.
Program Manager
Program Manager overseeing AI Advisory and Transformation Services at Netrio. Responsible for project portfolio management, P&L ownership, and team leadership.
Revenue Cycle Optimization Program Manager
Revenue Cycle Optimization Program Manager leading performance improvement for healthcare revenue cycles. Collaborating with leadership and stakeholders to enhance processes and effectiveness across the organization.
Program Manager
Program Manager coordinating IT projects for WiredPeople, Inc. Managing stakeholders and ensuring strategic alignment across multiple IT programs.
Program Manager, Monitoring and Observability
Program Manager overseeing delivery of federal monitoring solutions, managing client relationships and program outcomes across multiple platforms.