Senior Scrum Master
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Job Description
Senior Scrum Master leading complex Agile implementations for Bridgeway Benefit Technologies’ product and platform teams. Coaching Scrum Masters, improving delivery predictability, and driving cross-team continuous improvement.
Responsibilities:
- Lead and facilitate Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives
- Ensure team members understand project objectives and focus on cross-functional accountability, teamwork, and iterative processes
- Mentor and coach less experienced Scrum Masters and team members on Agile practices and principles
- Set up meetings and remove blockers obstructing sprint goals or performance
- Facilitate Scrum of Scrum meetings to track quarterly release progress across teams
- Protect teams from outside influences and maintain focus on priorities
- Drive continuous improvement initiatives across multiple teams to optimize velocity and quality while mitigating risks
- Liaise between Product Owners, Lead Engineers/development teams, and senior management to ensure milestones and requirements are met
- Partner with Technology senior management on best practices, process enhancements, and strategic planning
- Partner with Product Owners to prioritize backlog items based on business value and readiness
- Develop and track team performance metrics using data to refine Agile practices
- Track team progress and report routinely to senior management
- Ensure Scrum teams follow defined policies and procedures
- Enforce processes and policies, including timesheets and ADO maintenance
- Identify and mitigate risks and impediments, with proactive escalation
- Help new hires adopt processes and maintain evolving process documentation
- Coordinate with Professional Services on prioritization, escalations, disruptions, and project go-live
- Use generative AI tools such as Claude and Copilot to streamline workflows, improve quality, and accelerate delivery
Requirements:
- 5+ years of relevant experience in software development execution using Agile methodology
- Advanced Scrum Master Certification required (e.g., Advanced Certified ScrumMaster (A-CSM), Professional Scrum Master II (PSM II))
- Experience in mentoring and coaching teams, with a proven track record of driving continuous improvement
- Proficiency in setting and producing meaningful sprint metrics to track, interpret, and course-correct based on data
- Experience with ADO, or similar tools for tracking and managing development work
- Excellent interpersonal communication skills, both verbal and written
- Ability to work well with cross-functional teams and influence at all levels of the organization
- Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcome
- Bachelor's degree in Business, Computer Science, or a related field, or equivalent practical experience
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