Senior Server Tech Services Engineer
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Job Description
Senior engineer resolving high-severity hardware and network issues across Akamai’s distributed cloud-edge platform. Leading escalations, repairs, and operational excellence for CDN and Internet Security products.
Responsibilities:
- Report and work closely with the cSTS team lead during critical maintenance projects
- Collaborate with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows
- Diagnose high-level hardware and network issues across global infrastructure
- Facilitate server repairs by working with ISP and Field Engineers
- Coordinate the return of Akamai equipment to warehouses or vendors
- Monitor hardware failure patterns and proactively report trends to Hardware Engineering and vendors
- Lead complex technical escalations
- Mentor junior engineers
- Drive operational excellence
- Ensure optimal performance of Akamai's Content Delivery Network and Internet Security products
Requirements:
- 8 years of relevant experience
- Bachelor's degree in technology, a related field, or equivalent professional experience
- Experience with fault diagnosis in network and server hardware technologies, including drives, RAM, motherboards, and RAID
- Expert knowledge of Layer 1 and Layer 2 troubleshooting
- Knowledge of the OSI Model
- Proficiency with Unix/Linux CLI
- Experience with data center technologies and infrastructure environment management
- Solid analytical skills to systematically gather information and resolve complex technical issues
- Knowledge of maintaining working relationships with internal teams, third-party service providers, and external vendors
Benefits:
- Annual bonus or incentives
- Equity awards
- Employee Stock Purchase Plan (ESPP)
- Healthcare
- 401K savings plan
- Company holidays
- Vacation in the form of PTO
- Sick time
- Parental leave
- Employee assistance program
- Mental wellness support
- Financial wellness support
- Flexible work arrangements: at home, in an office, or a combination of both
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