Lead Professional Services Engineer, Actimize
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Job Description
Lead Professional Services Engineer deploying NICE analytics software across cloud and on-premise environments. Troubleshooting enterprise systems and enabling data-driven customer experiences.
Responsibilities:
- Lead deployment of the analytics suite across cloud, hybrid, and on-premise environments
- Troubleshoot production issues involving networks, servers, databases, and integrations
- Collaborate with product, data engineering, and platform teams on performance and scalability
- Work hands-on with enterprise clients to build environments supporting data, analytics, and security workflows
- Install, configure, optimize, and troubleshoot software deployments
- Contribute to product reliability, performance, customer adoption, and trust
Requirements:
- Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar
- 5–10 years’ experience in enterprise system administration and technology/software development experience may be considered in lieu of a degree
- Solid experience in SQL Server administration, including provisioning users, writing queries, maintaining performance, and handling backups and restores
- Hands-on skills with networking protocols, certificates, DNS/DHCP, SSO/SAML, ODBC, and cloud-based systems
- Familiarity with CI/CD pipelines, modern security principles, and container-based application delivery
- Working knowledge of Windows Server, IIS, NTFS/UNC security, and PowerShell or similar scripting languages
- Exposure to RabbitMQ, Elasticsearch, Strategy (MicroStrategy), and ETL tools
- Excellent analytical and troubleshooting skills
- Excellent written and verbal communication skills
- Experience in customer-facing delivery
- Ability to work independently and with a team, think creatively, and solve unfamiliar technical issues
- Flexible working schedule required
- Weekend work required, usually no more than 50% of the time
- Occasional travel may be required
Benefits:
- Freedom to learn, grow, and experiment with new tools and approaches
- Fast-moving, customer-first environment
- Collaborative team environment
- Internal career opportunities across multiple roles, disciplines, domains, and locations
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