Senior Systems Engineer, ProAV
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Job Description
Technical expert supporting NETGEAR’s ProAV solutions in the Northeast U.S. Leading customer onboarding and training while troubleshooting complex AV-over-IP systems.
Responsibilities:
- Serve as a technical expert supporting NETGEAR’s ProAV solutions across the Northeast U.S.
- Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
- Collaboration with the Northeast Sales Territory Manager to ensure successful deployments
- Deliver remote and on-site training covering:
- AV-over-IP network design
- Switch profile selection
- PTP configuration
- Dante, AVB, Milan configuration
- API integration and video configuration
- Develop customized training materials, system designs, and internal/external knowledge base documentation
- Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
- Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
- Support commissioning of AV-over-IP systems to ensure stable production performance
- Resolve escalated issues involving AVB, Dante / AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
- Support Sales, Business Development, and Channel teams with technical scoping and solution design
- Conduct on-site and virtual product demonstrations
- Assist in Bill of Materials (BOM) creation and system architecture design
- Provide competitive analysis and technical positioning
- Develop and maintain internal scripts, configuration tools, and deployment utilities
- Create automation tools to reduce troubleshooting time
- Represent NETGEAR at U.S. industry conferences and partner events
Requirements:
- Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
- Deep knowledge of:
- ProAV networking products
- AV-over-IP technologies
- Multicast networking and IGMP
- Switch profile development
- NETGEAR API and configuration processes
- Strong understanding of routing and switching fundamentals
- Hands-on deployment of AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
- Field experience troubleshooting complex AV-over-IP systems
- Independent lab development and advanced technical self-study
- Bachelor’s degree preferred but not required
- Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required.
- Experience working in a Solutions Architect or Systems Engineering capacity preferred
- Must be willing to travel up to 60% within the Northeast US region.
Benefits:
- Offers Equity
- Offers Commission
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