Senior Technical Account Manager – Automation Test Engineer
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Job Description
Technical Account Manager facilitating technical onboarding and customer success in visual AI test automation. Collaborating with engineering teams and driving technical strategies for customer engagement.
Responsibilities:
- Own the technical onboarding experience for new customers
- Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
- Guide customers through initial use cases that align with their success criteria
- Ensure customers reach meaningful value quickly and confidently
- Drive sustained adoption across teams, projects, and workflows
- Help customers expand test coverage, standardize best practices, and scale usage over time
- Provide expert guidance on test automation strategy, visual testing, and quality maturity
- Identify adoption gaps and proactively recommend technical improvements
- Serve as the primary technical point of contact for assigned accounts
- Troubleshoot and resolve complex technical challenges in coordination with Support team
- Conduct technical health checks, architecture reviews, and optimization sessions
- Lead root cause analysis for escalations and recurring issues
- Proactively identify technical risks that could impact adoption, satisfaction, or renewal
- Partner with CSMs to support renewals and expansions with strong technical validation
- Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
- Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
- Contribute to onboarding playbooks, best practices, and enablement materials
- Help improve internal processes that scale technical customer success
Requirements:
- Advanced/fluent English skills – Excellent written and verbal communication skills
- Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
- Experience with test automation frameworks, APIs, and CI/CD pipelines
- Solid understanding of the software development lifecycle (SDLC)
- Proven ability to debug, troubleshoot, and solve complex technical problems
- Strong communication skills and comfort working directly with senior engineers and technical leaders
- 5+ years of experience in QA Test automation or DevOps (Preferred)
- Experience in test automation (functional, regression, UI testing) (Preferred)
- Familiarity with Playwright, Selenium, Cypress, or similar frameworks (Preferred)
- Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer) (Preferred)
- Background in Quality Engineering, Software Development, or DevOps (Preferred)
- Experience supporting customers across different maturity levels and organizational complexity (Preferred)
Benefits:
- Are placed in a product-based company, with the same treatment as their full-time employees.
- Have our full back-office support, from career guidance to HR and concierge services.
- Enjoy our remote-first policy – we are a distributed team, after all.
- Get your own MacBook (none of that "bring your own device" stuff here).
- Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
- Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
- Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
- Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games
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