Senior UX Designer
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Job Description
Senior UX Designer leading UX for financial products and property manager experiences at Second Nature. Driving strategy, research, and collaboration for user-centric design.
Responsibilities:
- Lead UX on financial products and property manager experiences
- Propose the design vision and execution strategy for all user experiences involving financial tech.
- Own user flows for the customization of the property manager experiences in Resident Experience Platform (RXP).
- Deliver a cohesive user experience for Property Managers and residents, enabling self-service, transparency, and meaningful engagement.
- Create exceptional digital experiences keeping in mind to collaborate cross-functionally with Customer Success, operational scalability as Second Nature grows.
- Define a compelling North Star experience with UX leadership for the Resident Experience Platform, helping product managers turn company strategy into pragmatic, prioritized roadmaps.
- Partner with executive, product, and design leaders to ensure the digital experience is not only state-of-the-art, but truly differentiates Second Nature and accelerates adoption.
- Collaborate cross-functionally with Customer Success, Implementation, and Legal teams to continually de-risk onboarding, minimize friction, and ensure every interaction is as easy and intuitive as possible.
- Lead continuous improvement in all digital journeys—using data and direct feedback to iterate products that drive higher resident engagement, lower support load, and improved NPS for both residents and PMCs.
- Champion design craft with attention to detail, actively participate in design critiques and elevating design peers' skills through feedback.
- Ensure every upgrade and launch on the platform creates wins for Residents, Property Managers, and Owners.
Requirements:
- 5+ years experience in product design or UX, designing in an agile development environment
- Proficiency with design tools like Figma and UX research tools like Maze, usertesting, etc
- Strong user empathy, with a passion for how your designs will impact them
- Strong understanding of accessibility in design
- Previous experience working in Fintech and financial services and products
- Experience with user research methodologies and usability testing
- Excellent communication and collaboration skills, with the ability to effectively present and justify design decisions.
- Comfortability utilizing AI, a plus if you had working experience in the application of Conversational AI
- A problem solver who is hungry to learn and grow outside of your comfort zone
- Knowledge of coding is a plus, with basic understanding of how your design decisions may affect engineering but not required.
Benefits:
- Health insurance
- 401(k) Plan
- Open PTO and sick days
- Training and development support
- Remote work culture
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