Service Design Specialist
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Job Description
Service Design Specialist creating and managing holistic service interactions for Mitacs. Collaborating with teams to optimize processes and implement customer-focused strategies.
Responsibilities:
- Design and implement the service design vision and strategy
- Manage end-to-end service journeys
- Design and facilitate workshops to co-create workflows
- Analyze internal processes
- Integrate user research and feedback loops
- Monitor performance metrics
- Share knowledge and deliver training on workflows
Requirements:
- At least 2 years of experience as a service designer (or in a similar role)
- Strong experience in workshop facilitation
- Excellent written and verbal communication skills
- Strong analytical ability to interpret data
- Experience with the following practices: conceptual thinking, user research, prototyping
- Knowledge of Lean Six Sigma is an asset
- Knowledge of French is an asset
- Proficiency in written and spoken English is required
Benefits:
- Equity, diversity, and inclusion
- Professional development
- Training on workflows
- Exposure to emerging trends and technologies
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