Social Media Manager
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Job Description
Social Media Manager driving social strategy, content, and reputation for Muck Rack’s PR communications SaaS platform. Growing engagement across social channels and reporting campaign performance.
Responsibilities:
- Develop and execute social media strategy aligned with company goals and campaigns
- Develop creative and engaging copy for campaigns
- Collaborate with design, communications, and marketing teams on strategy, measurement, and creative execution
- Engage with public relations and communications professionals, journalists, and other media-adjacent audiences on social platforms
- Monitor social media mentions, escalate issues, and respond in a timely manner
- Analyze and report on results
- Manage the social media calendar and publish and schedule posts
- Increase engagement and followings across social channels
- Plan and execute social media strategies for key campaigns
- Increase response rate to customer service inquiries
Requirements:
- 5+ years of professional experience, with as many years of related experience directly in social media management
- Proficiency in Sprout Social or similar platform
- Comfortable with Muck Rack and Google Analytics
- Experience developing and executing social media strategies for B2B companies, preferably SaaS, across LinkedIn, Instagram, TikTok, and X
- Data-driven mindset with a focus on performance metrics
- Experience with social listening and competitive tracking
- Content creation and copywriting
- Written and verbal communication skills
- Ability to work in a fast-paced environment
- Self-starter with ability to work autonomously
- Experience with reputation and crisis management
- Experience running and optimizing paid social media advertising
- Experience with video production, scripting, and editing
- Ability to proactively incorporate AI tools into day-to-day work
Benefits:
- Fully distributed team with a permanent remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
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