Solutions Engineer – GIS
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Job Description
Solutions Engineer translating Pathfinder’s GIS capabilities into demos, technical support, and onboarding. Supporting Gilytics’ 3D cloud platform for optimized linear infrastructure and renewable energy design.
Responsibilities:
- Become a deep expert in the Pathfinder solution and its application across customer use cases
- Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs
- Prepare and run demo projects showcasing Pathfinder workflows and applications
- Prepare technical documentation and contribute content for sales and marketing materials
- Prepare technical offers and responses for public tenders
- Provide technical support, including live customer support
- Manage and triage customer technical requests to help prioritise the product roadmap
- Design and deliver customer onboarding and training activities
- Perform holistic testing ahead of releases and client deployments
- Use AI tools to accelerate demo projects, proof-of-concepts, and tender responses
- Use AI writing assistants to draft and translate technical documentation and proposals
- Use AI-assisted support and triage tools to manage, categorise, and prioritise customer technical requests
- Incorporate AI-assisted testing tools into solution quality assurance
Requirements:
- 3+ years of practical experience applying GIS to land, environmental, or infrastructure management
- 2+ years in a customer-facing role
- Demonstrable experience writing technical documentation in English
- Conversational English proficiency
- Education in Geographic Information Systems, Geomatics, Geospatial Science, Environmental Engineering, or a similar technical/scientific field
- Experience in teaching or technical training activities is desirable
- 2+ years working with international customers in an English-speaking context is desirable
- German, Spanish, or other languages are a plus
Benefits:
- High-impact role with direct collaboration with the CEO, CTO, and GIS Data Lead
- AI-native workplace with Microsoft Copilot, GitHub Copilot, and other AI tools
- Remote-first, flexible-hours culture
- Core hours are 10:00–15:00 CET, with flexibility outside that window
- Structured onboarding with a clear 90-day plan
- Learning and development support tied to an individual competence plan
- Certifications and AI tooling upskilling
- Company equipment provided, including a laptop and required tools
- Vacation entitlement and leave terms in line with applicable local labour law
- Competitive compensation benchmarked to role, experience, and location
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