Staff Product Designer – Settings, Navigation
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Job Description
Staff Product Designer responsible for enhancing navigation and settings experience for Jane's customer-facing product. Leading user research and design strategy in a remote environment.
Responsibilities:
- Advocate for our helpers by grounding decisions in thoughtful user research and deep information architecture analysis, ensuring their needs are clearly understood and represented.
- Elevate the quality of how people navigate Jane, find content, and set up or customize their experience, creating flows that feel intuitive, calm, and trustworthy.
- Collaborate closely with value-stream teams to design a cohesive, forward-thinking navigation and settings experience that scales with Jane’s growth.
- Reduce friction and confusion when searching for information or configuring Jane, contributing to lower support volume and a smoother day-to-day experience for clinics.
- Step into leadership moments by aligning stakeholders, clearly communicating the why behind your work, and using storytelling to bring teams along with confidence and care.
Requirements:
- 8+ years of product design experience in a SaaS or similarly complex environment.
- Demonstrated experience redesigning complex navigation systems and information-heavy products, with strong information architecture skills.
- Experience leading user research and turning insights into clear, confident design decisions that improve product outcomes.
- Fluency with modern design tools and comfort working iteratively in close collaboration with product managers, engineers, and other designers.
- A solid understanding of how AI systems work, and experience designing trustworthy, human-centered experiences that are thoughtfully supported by AI.
Benefits:
- comprehensive benefits package
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