Staff Software Engineer – Internal Tools
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Job Description
Staff Software Engineer developing custom tooling and integrations while focusing on internal efficiency at Lime. Collaborate with multiple teams to enhance operational processes.
Responsibilities:
- Build Custom Tooling: Design and develop internal web applications that allow internal teams to access specific data sets and perform actions without requiring direct, elevated access to sensitive third party, and internal systems.
- System Integration: Partner with the Data & Integrations team to architect and build connections between key business platforms, such as Snowflake, Zendesk, and Slack, to automate workflows and visualize trends for non-technical users.
- Enhance Security: Champion a "least privilege" approach by building UIs that transform sensitive data into actionable insights, reducing the need for raw data access.
- Drive Operational Efficiency: Collaborate with cross-functional teams, such as Customer Support, to identify manual pain points in their intake workflows and build custom tooling to close process gaps.
- Operational Excellence: Participate in sprint planning and prioritization, ensuring high operational efficiency and team health while managing a backlog of feature requests.
- Documentation: Develop and maintain comprehensive documentation for architecture, configurations, and runbooks.
Requirements:
- 8+ years of hands-on software engineering experience with a focus on building internal tools or B2B applications.
- Technical versatility with the ability to operate across the stack. You can spin up a simple, intuitive frontend and build the backend logic to support it.
- Experience querying and integrating with data warehouses, specifically Snowflake, and building APIs to fetch and transform that data.
- Strong systems thinking skills with the ability to take a high-level goal, like reducing manual ticket escalation, and breaking it down into technical tasks and sprints.
- Experience with ServiceNow, Zendesk, or Jira APIs is highly desirable.
- Understanding of role-based access control (RBAC) and design principles that protect sensitive data.
- Experience operating in an agile sprint cycle environment.
Benefits:
- Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
- Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
- Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
- Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
- Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.
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