Supervisor, Donor Outreach
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Job Description
Donor Outreach Supervisor leading donor scheduling and customer-service call center activities for Vitalant, a nonprofit blood-services organization. Supervising staff, monitoring quality, and driving donation appointment goals.
Responsibilities:
- Supervise and coordinate daily Donor Outreach activities
- Ensure achievement of assigned daily, weekly, and monthly goals
- Oversee a Customer Service team inspiring previous and potential donors to schedule donation appointments
- Ensure delivery of quality customer service
- Hire, supervise, train, and evaluate assigned personnel
- Develop daily call plans using appointment forecasts, penetration reports, and staff schedules
- Conduct call quality monitoring and provide constructive feedback and guidance
- Investigate and resolve donor complaints
- Compile monthly evaluations and standard reports on Donor Outreach activity
Requirements:
- High school diploma or GED
- Knowledge of telemarketing techniques required
- Two years of related call center experience
- One year of supervisory experience
- Knowledge of blood banking telemarketing techniques preferred
- Ability to work the stated schedule: Sun-Thurs, Mon-Fri or Tues-Sat, 10:15am-7:15pm Arizona Time
Benefits:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
- Fully remote work arrangement
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