Support Specialist, Imaging Systems
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Job Description
Brainlab Support Specialist installing, maintaining, and repairing Loop-X medical imaging systems at hospitals across France. Providing on-site and remote technical support while traveling extensively.
Responsibilities:
- Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
- Provide professional technical support on-site and remotely, guiding users through system operation and troubleshooting
- Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks
- Advise customers and build strong, long-term relationships
- Complete service activities efficiently, accurately and according to Brainlab quality standards and procedures
- Document installations, maintenance, repairs and other service interventions
- Collaborate with Sales, R&D, Clinical Support and other internal teams
- Share technical feedback and contribute ideas to improve products, services and processes
- Manage home office days independently
Requirements:
- Degree in Electrical Engineering, Electronics, Mechatronics, or similar
- Initial professional experience in technical support, ideally within the healthcare or medical technology sector
- Experience with X-ray imaging systems and/or scanner technology is a plus
- Special knowledge in radiation protection is an advantage
- Strong knowledge of IT, computer systems, networking and technical troubleshooting
- Excellent analytical, troubleshooting and problem-solving skills
- Independent, structured and solution-oriented approach to work
- Strong customer focus and excellent communication skills in French and English, both written and spoken
- Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
- Confident user of Microsoft Office; Salesforce experience is an advantage
- Valid driver's license is required
- CV must be submitted in English
- Include first available start date and desired salary with application
Benefits:
- Company car, smartphone, laptop - also for private use
- Flexible working hours as well as home office, Monday to Friday
- Comprehensive training and continuing education opportunities
- Well-structured onboarding program to ensure a smooth and successful start
- Regular team events
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