Customer Support Representative
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Job Description
Customer Support Representative supporting Community Phone’s landline users. Tracking concerns, resolving obstacles, retaining customers, and upselling services across global remote markets.
Responsibilities:
- Track customer concerns, identify trends, and drive calls
- Work cross-functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and develop solutions to retain satisfied customers
- Listen for opportunities to upsell customers on additional products and services
- Support landline users for Community Phone
- Provide customer support during US timezone-based operating hours
Requirements:
- Advanced command of the English language
- Calm under pressure and excellent at establishing rapport
- Comfortable chatting with a variety of people
- Kind to your core
- Able to adapt quickly to change
- Excellent verbal and written English communication skills
- Skilled multitasker and organizational by nature
- Experience with Zendesk, HubSpot, or similar technology
- Ability to work US timezone-based shifts, from 9 am EST to 9 pm EST
- Availability to work weekends on a rotating basis
Benefits:
- Additional commission potential
- Rotating weekend schedule
- Global hiring opportunity
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