Customer Care Specialist I
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Job Description
Remote customer care specialist handling high-volume calls, orders, troubleshooting, and cross-selling for Agiliti’s healthcare equipment services.
Responsibilities:
- Provide outstanding customer service
- Resolve product or service problems
- Answer high volumes of incoming calls
- Acquire customer orders and route orders to the appropriate service site
- Maintain comprehensive records of customer interactions in call center databases
- Update system information to maintain accurate customer data throughout the order process
- Identify customer needs, clarify information, research issues, and provide accurate answers
- Follow call center scripts for different topics
- Troubleshoot problems, explain solutions, expedite corrections or adjustments, and follow up to ensure resolution
- Maintain general knowledge of all product and service lines
- Route requests to appropriate support specialists
- Identify cross-selling opportunities for additional products and services
- Present product opportunities and route service leads to Inside Sales specialists for follow-up
Requirements:
- High School Diploma or 2 years of equivalent experience required
- Previous experience in a high-volume call center is preferred
- Available to work weekends and holidays as needed
- Ability to multi-task, set priorities and manage time effectively is preferred
- Proven track record of new business generation resulting in increased revenue
- Health care industry knowledge preferred
- Strong phone and verbal communication skills along with active listening
- Ability to identify problems and find effective solutions
- Ability to make decisions under pressure
- Solid knowledge of products and solutions, including competitive products
- Documentation skills and attention to detail
- Ability to balance multiple priorities in a fast-paced environment
- Time management skills
- Entire MS Suite, Customer Relationship Management Software, and order management systems
- May be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements
Benefits:
- Health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- Wellness programs
- Required vaccinations covered at a participating clinic
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