Technical Adoption Manager
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Job Description
Technical Adoption Manager at VMware helping organizations optimize their technology investments. Aligning business objectives with IT performance and ensuring customer success through various assessments and recommendations.
Responsibilities:
- Planning to identify Customer's business and IT outcomes along with recommendations for technical capabilities and activities needed for success.
- Technology assessment to identify gaps impeding progress toward Customer's goals and provide prioritized recommendations through: Best Practice, interoperability, and compatibility reviews
- Technical Readiness Assessment
- Solution guidance to develop a future state roadmap and guidance to scale out Customer's environment.
- Recommendations to improve efficiency, resiliency, security, and sustainability for operational optimization.
- Performance metrics analysis to identify areas where potential system degradation and bottlenecks can impact system health.
- Product optimization recommendations and rightsizing guidance for VMs, cluster size, efficiencies, storage performance and host configurations.
- Periodic peer comparisons of operations and processes to known best practices of similar organizations to Customer's using guidance from our VMware product teams and years of experience.
- Monthly touch points to ensure progression toward Customer's goals.
- Executive business reviews to report on progress and upcoming milestones for continuous stakeholder alignment.
Requirements:
- 5+ years’ experience in Software or SaaS Implementation or on-boarding support
- Good logical thinking and problem-solving skills.
- Responsible, proactive and have good communication skills.
- Ability to think and work independently, with enthusiasm and execution.
- Good teamwork spirit, being supportive and proactive as a team player.
- Any certificate of the list is a plus. VCP, CKA, ITIL, AWS, Azure, GCP
- English speaking and writing skill are a must
Benefits:
- Flexible working hours
- Remote work options
- Professional development opportunities
- Health insurance
- Retirement plans
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