Technical Customer Support Advisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical support advisor configuring and troubleshooting Evernorth’s touchless prior authorization platform. Improving healthcare data integrations, system stability, and client outcomes through SQL and cloud-based support.
Responsibilities:
- Configure, support, and optimize application software and workflows for a touchless prior authorization solution
- Investigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection
- Identify root causes and recommend sustainable solutions to improve system stability, performance, and client outcomes
- Use SQL queries and database tools to analyze data, validate system behavior, and support issue resolution
- Access data, troubleshoot applications, and monitor system performance in a cloud-based environment
- Establish and maintain secure data transmission methods, including VPN and HTTPS connections
- Partner with Engineering, Quality Assurance, Project Management, Account Management, and client teams
- Create, manage, document, and monitor support tickets in Jira and Salesforce through resolution
- Contribute to technologies supporting better healthcare experiences
- Create and maintain technical documentation for internal teams, clients, and stakeholders
- Explain complex technical information clearly to nontechnical audiences
Requirements:
- At least 3 years of experience configuring, supporting, or troubleshooting application software and related systems
- Experience troubleshooting complex systems and working with sensitive or confidential data
- Ability to write SQL queries using PostgreSQL, Microsoft SQL Server, or a comparable database platform
- Experience working within a cloud service environment
- Experience analyzing data storage, system mappings, integrations, or data-use requirements
- Ability to explain technical issues and solutions clearly to technical and nontechnical audiences
- Strong written and verbal communication skills
- Ability to manage competing priorities and solve problems independently in a fast-paced environment
- Curiosity, persistence, and patience when working through complex issues across multiple systems and teams
- Home internet through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working at home
- Preferred: experience supporting healthcare applications or technology solutions
- Preferred: experience with Mirth Connect, Orion Rhapsody, or Cloverleaf
- Preferred: experience with Microsoft Azure
- Preferred: familiarity with Docker and Kubernetes
- Preferred: experience with JavaScript or another scripting language
- Preferred: experience supporting healthcare data integrations or prior authorization solutions
- Preferred: experience using Jira and Salesforce
Benefits:
- Annual bonus plan eligibility
- Medical, vision, and dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Similar Jobs
Software Support Engineer – B2B SaaS, Technical Customer Support
Software Support Engineer resolving SaaS, API, and integration issues for Scaleflex, a global digital-content operations company. Supporting customers through tickets, live chat, diagnostics, and knowledge-base improvements.
Manager, Client Services Help Desk
Client Services Help Desk Manager leading support operations for Liquidity Services’ surplus-asset marketplaces. Managing teams, escalations, platform issues, reporting, and process improvement.
IT Manager
Help Desk Manager leading CorVel’s 24/7 National Help Desk and tier-one IT support. Transforming service delivery through AI, automation, self-service, and knowledge management.
EV Technical Support Specialist
EV technical support specialist helping customers troubleshoot electric vehicle charging products. Providing phone, chat, and email support remotely from Mexico.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting issues, managing orders, and providing support by phone, chat, and email from Mexico.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting issues, managing orders, and providing support by phone, chat, and email.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting issues, supporting orders, and guiding users through phone, chat, and email.
EV Technical Support Specialist
EV technical support specialist helping customers troubleshoot electric vehicle charging products. Providing phone, chat, and email support remotely from Mexico.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric vehicle charging products for Mexican customers. Handling phone, chat, and email inquiries remotely in English.
EV Technical Support Specialist
EV technical support specialist helping Mexican customers troubleshoot electric vehicle charging products. Supporting customers by phone, chat, and email from a remote home workspace.
EV Technical Support Specialist
EV technical support specialist helping Mexican customers troubleshoot electric vehicle charging products. Supporting customers through phone, chat, and email while resolving orders and technical issues.
EV Technical Support Specialist
EV technical support specialist supporting customers with electric vehicle charging products. Troubleshooting technical issues and managing inquiries remotely from Mexico via phone, chat, and email.
EV Technical Support Specialist
EV technical support specialist helping Mexico customers troubleshoot electric vehicle charging products. Providing phone, chat, and email support while resolving orders and technical issues.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric vehicle charging products for customers in Mexico. Providing phone, chat, and email support remotely.
EV Technical Support Specialist
EV technical support specialist assisting Mexican customers with electric vehicle charging questions and troubleshooting. Providing support by phone, chat, and email while resolving or escalating issues.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric vehicle charging products for customers in Mexico. Providing phone, chat, and email support with paid training.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting issues and managing support inquiries remotely from Mexico via phone, chat, and email.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric-vehicle charging products for customers in Mexico. Handling phone, chat, and email support remotely.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting inquiries and orders via phone, chat, and email from Mexico.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting issues and managing support inquiries remotely from Mexico via phone, chat, and email.