Technical Integration Manager
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Job Description
Technical Integration Manager at Regard supporting customer integration and onboarding. Collaborating with clients to enhance healthcare integration processes while managing technical projects.
Responsibilities:
- Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities
- Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues
- Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership
- Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls
- Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders
- Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs
- Continuously identify and improve gaps in integration and implementation processes, contributing to the development of scalable, repeatable best practices
- Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration
Requirements:
- 4+ years professional experience in technical integration, project management, or other relevant experience, with 1+ years in a healthcare environment
- 1+ years of coding/scripting (e.g., Python) experience
- Experience with PyCharm, GitLab, Jira, Excel, Google Apps (Sheets, Docs, Slides, Drive, etc.)
- Basic command line proficiency in macOS terminal (zsh/bash)
- Experience leading meetings with client stakeholders
- Located within 50 miles of a major airport and willing to travel to client sites, as needed (25% of time)
Benefits:
- Eligible for equity
- 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
- 18 PTO days/yr + 1 week holiday break
- Annual $750 learning & development stipend
- Company-sponsored team retreat + social events
- A sabbatical program
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