Senior Technical Program Manager – Platform
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Job Description
Senior Technical Program Manager overseeing complex engineering projects for ChowNow's restaurant technology platform. Championing best practices and facilitating collaboration within a distributed team.
Responsibilities:
- Partner with the Engineering Managers to plan product expansion roadmaps for platform engineering.
- Lead end-to-end planning and delivery for complex cross-functional programs with clear goals, timelines, owners, and success metrics.
- Partner with Principal Engineers, Staff Engineers, and senior engineering leadership to develop plans to scale our systems and services, and in some cases - help break our monolithic backend into multiple services.
- Build and maintain program plans, RAID logs, status updates, and executive-ready communication materials.
- Build consensus and deliver high-value outcomes.
- Develop project plans across teams as needed within the Product and Engineering department (DevOps, IT, Product, Engineering, and QA), as well as cross-functional teams extending throughout the company.
- Partner with project-specific stakeholders throughout the company to capture details and perform successful change management with third-party development partners.
- Utilize lifecycle data to proactively raise risks and trade-off decisions to key stakeholders. Actively mitigate these with scope control and resourcing.
- Identify and resolve all cross-organizational dependencies and potential blockers.
- Ensure all status materials and roadmap documents are compiled, aggregated and complete and remain well-maintained.
- Drive improvement and iteration on the platform engineering roadmap.
- Facilitate iteration planning, progress tracking, retrospectives and reporting.
- Develop key metrics to track the effectiveness of the distribution of work to third party partners.
Requirements:
- You have 5+ years of experience performing cross-functional technical project management, preferably in a startup environment.
- You have 3+ years of experience managing or implementing an agile, scrum-based team of teams framework that influences a 50+ person engineering organization.
- You understand and are passionate about all things platform engineering throughout an organization: best practices, testing, and training.
- You have a deep understanding of end-to-end architecture and the software engineering life cycle.
- You understand the basics of cloud infrastructure delivery and associated key metrics.
- You have excellent leadership skills with superior written and verbal communication skills.
- You like to solve problems and are always looking for ways to improve team performance.
- You know how to keep teams organized and on track.
- You are comfortable in fast-paced and complex environments.
Benefits:
- Expected Base Salary Range: $149,450 - $195,375 (depending on candidate location and experience)
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
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