Technical Program Manager, Enterprise
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Job Description
Technical Program Manager leading enterprise platform delivery for client outcomes. Overseeing project lifecycles and collaborating with teams to ensure high-impact implementations at EvenUp.
Responsibilities:
- Serve as the primary owner of client outcomes, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completion.
- Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.
- Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support.
- Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope.
- Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged.
- Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.
- Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams.
- Lead User Acceptance Testing (UAT) to validate platform functionality and usability.
- Deliver onboarding programs, including end-user training for operational staff and executive training for leadership teams.
- Leverage change management principles to ensure training programs drive adoption and minimize disruption.
- Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.
- Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in.
- Drive user adoption through proactive change management, hands-on support.
- Provide break-fix triage during platform deployment to address critical issues.
- Monitor system performance and uptime to ensure reliability for customers.
- Conduct regular status meetings with customers to gather feedback and ensure satisfaction.
- Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.
- Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities.
- Build strong relationships with enterprise stakeholders to ensure alignment and success.
Requirements:
- Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred.
- 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives.
- Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation.
- Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter.
- Experience managing complex, cross-functional programs with enterprise customers in regulated industries.
- Expertise in project management tools (e.g., Jira, Asana, MS Project).
- Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
- Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. Data migration tools (e.g., Universal Migrator, SQL, Python, etc.).
- Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement.
- Excellent communication and stakeholder management skills, bridging technical and business teams.
- Ability to design and deliver training programs and collateral for diverse user groups.
- Proficiency in configuring workflows, permissions, and reports in enterprise platforms.
Benefits:
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
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