Technical Service Representative – Packaging Equipment
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Job Description
Technical Service Representative supporting packaging machinery customers and sales across the U.S. West Coast. Troubleshooting sealing systems, developing leads, and coordinating technical solutions.
Responsibilities:
- Identify and pursue new business opportunities through research, cold outreach, networking, and industry events
- Conduct customer visits to explore growth potential and increase sales
- Assess customer needs and propose customized product solutions
- Prepare and deliver technical and commercial proposals
- Serve as the main point of contact for distributors and end users
- Resolve customer inquiries and complaints efficiently and professionally
- Assist with logistics, customs processes, order tracking, and delivery coordination
- Document customer details and sales progress in Salesforce CRM
- Guide customers in the design, installation, and setup of transverse jaws for packaging machines
- Troubleshoot sealing issues and recommend performance improvements
- Collaborate with the internal engineering team for product modifications and design approvals
- Communicate customer feedback to engineering and production to ensure timely deliveries
- Assist with invoicing and documentation
- Coordinate with logistics to meet customer-specific shipping and delivery requirements
Requirements:
- 2–5 years in technical support, maintenance, or roles related to packaging machinery
- Solid understanding of packaging machine components and mechanical systems
- Ability to interpret and validate technical drawings
- CAD experience (AutoCAD, SolidWorks) is an asset
- Ability to accurately measure and document mechanical components
- Strong analytical and problem-solving skills, particularly with sealing issues
- Excellent communication, customer service, and negotiation skills
- Effective liaison between clients and internal departments
- Self-motivated and comfortable with frequent travel (50% +/-)
- Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States
Benefits:
- Comprehensive medical/dental programs
- Life insurance
- Generous paid time off program
- Retirement savings plan with a company match
- No waiting period for benefits; eligible on the first day of employment
- Growth opportunities
- Open, communicative environment fostering individual initiative
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