Technical Services Supervisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Service Supervisor managing the Portuguese team within Medtronic's Service & Repair department. Providing technical advice and liaising with customers on service-related issues.
Responsibilities:
- Be a dedicated supervisor to the team, sales and customers in the region
- Visit the Field Service Engineers at the customer site, discuss complaints, escalations or prices and quotations, repair prices with the customer and support sales with tendering
- Provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems
- Provide sales personnel with the technical data necessary for the demonstration of products
- Act as a liaison between sales personnel and the customers on technical issues
- Make technical presentations at sales meetings or at customer locations
Requirements:
- Bachelors’ degree with a minimum of 3 years relevant experience, or an advanced degree with a minimum of 1 year of relevant experience preferred
- Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution
- Complete knowledge of operational systems, techniques and practices typically gained through extensive experience
- Fluency in English and Portuguese and good level of Spanish
- Excellent communication skills and effective presentation and negotiation skills
- Strong analytical and problem-solving skills balanced with speed and efficiency
- Respected team player with strong interpersonal skills and an ability to manage stressful situations
- In-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.)
- Willingness to travel and a valid driver’s license.
Benefits:
- Competitive Salary
- Flexible Benefits Package
Similar Jobs
Rating Supervisor
Rating Supervisor overseeing freight rating processes and billing activities for Saia. Supervising the team, ensuring accuracy in rate quotes, and enhancing operational efficiency.
Landscape Supervisor
Landscape Supervisor responsible for managing landscape operations at Nouria Energy, ensuring standards and supervising crews in Massachusetts. Training and scheduling required for effective project delivery.
Supervisor, Coding
Supervisor of a medical coding team at Tegria ensuring compliance with healthcare regulations. Leading training and support for accurate medical coding practices.
Technical Applications Supervisor
Technical Applications Supervisor supervising a team to meet customer needs and ensure compliance. Overseeing installations and providing support for diagnostic equipment across the Great Lakes area.
Public Sector Solutions Supervisor
Supervisor for accounting client deliverables and team management at Rehmann. Engaging with clients to address needs and direct work of associates.
Supervisor, Escalation
Supervisor of Escalation leading complaint resolution at Harbor Health, overseeing a team of resolution specialists and ensuring compliance with healthcare standards.
Customer Service Supervisor – Logistics Back Office
Supervisor de Atendimento gerenciando equipe de backoffice logístico na São Paulo. Responsável por supervisão e melhoria contínua dos processos de atendimento.
No more related jobs available.