Customer Service Supervisor – Logistics Back Office
Posted 10hrs ago
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Supervisor de Atendimento gerenciando equipe de backoffice logístico na São Paulo. Responsável por supervisão e melhoria contínua dos processos de atendimento.
Responsibilities:
- Manage the customer service team (L1 and L2), overseeing performance, daily routines, and employee development
- Ensure monitoring and progress of operational requests, guaranteeing deadlines and quality in handling
- Support the team in resolving more complex incidents and operational critical issues
- Monitor performance indicators (KPIs) and propose actions for continuous operational improvement
- Organize and distribute incoming requests among the team
- Ensure compliance with processes and operational standards
- Interface with internal teams and partners to align and advance requests
- Participate in operational meetings to ensure activity alignment and set priorities
- Support identification of improvements in processes and operational routines
- Track ticket volumes and manage queues and deadlines
- Act as the operation's focal point, supporting the team in resolving requests and ensuring smooth execution of activities
- Monitor and ensure the quality of service, working on continuous process improvements
- Contribute to internal and external communication, promoting alignment between the team, departments, and partners
Requirements:
- High school diploma
- University degree in progress or completed (preferred) — ideally in Business Administration, Logistics, Process Management, Business Management, or related fields
- Experience leading teams or monitoring operational indicators
- Experience in customer service routines, operations, or back-office environments
- Courses or certifications in customer service, operations, process management, or leadership
- Previous experience in a call center or contact center is a plus
- Intermediate Excel skills
- Basic IT skills, comfortable with email, web navigation, and using systems
Benefits:
- Flexible meal allowance: R$ 35.00 per day
- Health insurance (Porto Seguro or Unimed) — 100% covered for the primary member
- Dental plan (Porto Seguro or Unimed)
- Day off on your birthday
- Total Pass (gym membership benefit)
- Life insurance (Porto Seguro)
- Pharmacy discount program
- SESC membership benefit
- Home office allowance
- Potential bonus based on targets/campaigns
Similar Jobs
3hr
Public Sector Solutions Supervisor
Supervisor for accounting client deliverables and team management at Rehmann. Engaging with clients to address needs and direct work of associates.
3hr
9hr
Supervisor, Escalation
Supervisor of Escalation leading complaint resolution at Harbor Health, overseeing a team of resolution specialists and ensuring compliance with healthcare standards.
9hr
No more related jobs available.