Training Content & Documentation Specialist
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Job Description
Training content specialist creating LMS courses, e-learning, videos, and documentation for Tango Analytics software. Maintaining product education materials and supporting customer and internal training.
Responsibilities:
- Design and build e-learning modules, interactive exercises, and self-paced training content using Articulate 360 and Storyline 360
- Create and edit training videos with the videography team, including screen-capture content using SnagIt
- Develop presentations and visual materials for internal and customer-facing training
- Write and maintain training documentation, guides, job aids, quick-reference sheets, and release-based curriculum updates
- Keep documentation and training content aligned with product changes and update materials after releases
- Maintain consistent style, format, and organization across training assets
- Manage the learning management system, including content uploads, learning paths, course assignments, and access troubleshooting
- Track training completion, learner progress, and content performance
- Analyze training effectiveness and content engagement data to guide improvements
- Partner with Support and Development to identify knowledge gaps and create or update content
- Assist with in-person or remote training delivery for onboarding and specialized requests
- Support ad hoc training requests and perform related duties
Requirements:
- Bachelor's degree or 2+ years of experience in instructional content creation, technical writing, or e-learning development
- 1+ year of experience creating training content for software products preferred
- Hands-on experience administering a learning management system (LMS)
- Working knowledge of MS Office and video editing/collaboration tools
- Strong writing skills for clear, well-organized documentation
- Strong organizational and time-management skills
- Ability to manage multiple content projects simultaneously
- Familiarity with IWMS and SaaS platforms a plus
- Detail-oriented and self-directed
- Comfortable working cross-functionally with Development, Support, and Product teams
- Minimal travel required
- Legally authorized to work in the US or Canada
- Visa sponsorship or support requirements must be disclosed
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Generous paid time off
- Flexible work environment supporting remote, hybrid, or in-office arrangements
- Inclusive and collaborative culture
- Equal opportunity employer
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