Travel Insurance Medical Assistance Coordinator
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Job Description
Medical Assistance Coordinator providing support to travelers in emergencies for a humanity-focused travel insurance company. Collaborate with teams to ensure optimal outcomes for policy coverage and patient needs.
Responsibilities:
- Provide real-time help and support to travelers
- Identify problems and deliver solutions - before, during, and after travel
- Act as the front-line first responder for customer emergencies
- Participate in shaping and refining our assistance protocols
- Manage emergency travel and medical assistance cases, including medical contacts and referrals evacuation and transportation services following established protocols every step of the way
- Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers, based on policy coverage and patient needs
- Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases
- Help enhance and expand our provider database
- Contribute to process improvements, client onboarding, and service setup
Requirements:
- Proven working experience in a travel or medical assistance coordinator role
- Background in travel or insurance, with a strong understanding of industry terms and practices
- A genuine love of helping people
Benefits:
- Values flexibility. We're a remote-first company that trusts you to work where you work best
- Encourages growth and innovation, giving you room to stretch your skills and build new ones
- Cares deeply about people-first culture - supporting not just travelers, but also our team with collaboration, respect, and trust
- Offers meaningful impact - your work directly helps travelers in critical moments, from unexpected illnesses abroad to emergency evacuations
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