Consumer Engagement Specialist – Health Insurance
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Job Description
Consumer Engagement Specialist improving health insurance customer experiences. Drive engagement through multiple digital channels and support Agent Experience initiatives.
Responsibilities:
- Drive execution of Agent Experience as outlined in the AE SOP
- Support site/agent/team contests driven by vendor and CLIENT
- Manage signage and CLIENT brand material
- Create visuals to drive performance
- Respond to UES/NPS survey results
- Manage and leverage CLIENT swag
- Drive new hire engagement by posting variety of items of interest to training class
Requirements:
- Proficiency with computer and Windows PC applications
- Demonstrated ability to communicate clearly and concisely verbally and in writing
- Ability to multi-task
- Group Retiree additional requirement: proficient with Group Retiree resources and processes
- Consumer focus
- Listening
- Teamwork
- Self-motivating
- Multi-tasking
- Creativity
- Ability to remain focused and productive each day though tasks may be repetitive
- Self-driven and ambitious
- Outgoing personality with high energy
- Passion around providing our consumers with an outstanding experience
- Prior stable work experience
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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