Utilities Manager
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Job Description
Utilities Manager leading recapture, billing, submetering, and vendor contracts for Havenpark Communities. Supporting 100+ U.S. manufactured home communities through compliance, reporting, and utility budgeting.
Responsibilities:
- Own recapture performance end to end: minimum 90% on water, sewer, and stormwater, and 100% on trash, where costs are billable to residents
- Lead a team of analysts, set priorities, and hold them accountable
- Conduct rate analysis, billback launches, submetering, and vendor contract work
- Work with accounting, legal, community managers, outside vendors, and residents
- Assign every community a named owner for recapture performance
- Run monthly performance reviews against 90%/100% targets and track misses to owners and dates
- Review analyst work, rate analyses, and billback recommendations before leadership review
- Coach analysts on rate analysis and state compliance
- Investigate recapture misses and document root causes
- Maintain the billback opportunity pipeline from rate analysis through first bill
- Flag over-recapture and under-recapture and prepare executive rollups for P&L calls
- Manage rate table changes and new billback launches in the billing platform
- Review high- and low-read exceptions
- Audit provider invoices against resident billing
- Oversee submetering installation pipelines across properties and vendors
- Maintain the master submetering contracts tracker
- Negotiate and manage waste hauler, cable, and internet agreements
- Route agreements through legal and track renewals
- Maintain the rate notice compliance tracker across operating states
- Ensure compliance with notice timelines and content
- Build annual utility budgets from trailing actuals, provider rate schedules, and contract terms
- Support the broader budget cycle with utility trend analysis
Requirements:
- 4+ years in utility management, property operations, or revenue or financial analysis
- Real people management experience, including setting expectations, reviewing work, and addressing performance issues
- Advanced Excel skills and comfort working with large GL exports
- Working knowledge of multi-state utility pass-through regulation, or ability to build it quickly
- Strong vendor negotiation skills
- Clear written communication skills for resident notices, regulator responses, and executive summaries
- Experience with utility billing platforms such as ManageAmerica or Conservice (nice to have)
- Experience running multiple recurring cycles such as reporting, notices, and renewals without errors (nice to have)
Benefits:
- Competitive salary
- Comprehensive health benefits
- Generous PTO
- Paid holidays
- 401(k) with a 6% company match
- Infinite opportunities to learn, develop, and sharpen skills
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