Manager, Service Excellence
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Aramark service excellence manager improving Refreshments operational execution, safety, productivity, and client retention. Partnering with regional leaders across assigned markets.
Responsibilities:
- Support operational consistency, standardization, and continuous improvement across assigned markets
- Translate regional priorities into actionable plans improving service execution, productivity, safety, client satisfaction, and financial performance
- Partner with Market Center and District leaders to identify operational challenges and implement practical solutions
- Establish and reinforce operational routines, performance review processes, and accountability mechanisms
- Monitor operational metrics and support action planning for customer satisfaction, service delivery, productivity, revenue, EBIT, and margin
- Drive adoption of company systems, processes, and service excellence best practices
- Analyze operational and financial data to identify performance improvement opportunities
- Facilitate measurable improvement plans and continuous improvement initiatives
- Support operational assessments, business reviews, and performance improvement efforts
- Partner with Sales and Operations teams on client retention, organic growth, customer relationships, and strategic service initiatives
- Coach and support regional operational leaders in execution and leadership effectiveness
- Support change management for new initiatives, acquisitions, systems implementations, and organizational priorities
- Partner with Human Resources, Finance, Sales, Marketing, Supply Chain, Fleet, Safety, and Compliance teams
- Serve as a trusted operational advisor and resource for regional leaders
- Support fleet management, vehicle utilization, maintenance compliance, safety performance, and operational readiness
- Reinforce safety standards, compliance requirements, risk mitigation practices, operational systems, tools, and standard operating procedures
Requirements:
- Bachelor's degree preferred
- Minimum of 3-5+ years of leadership experience in Food Service, Hospitality, Facilities Management, Direct Store Delivery, Retail, Route Operations, Warehouse Operations, Service Operations, Equipment Maintenance, or related industries
- 3–5 years of experience leading operational improvement initiatives and business performance efforts
- Demonstrated experience using operational and financial metrics to drive results
- Strong understanding of productivity, labor management, customer service, safety, and operational performance metrics
- Proven ability to influence leaders and drive execution across multiple locations and functions
- Strong analytical, communication, and collaboration skills
- Experience leading change and supporting business transformation initiatives
- Proficiency with Microsoft Office; Salesforce experience preferred
- Strong commitment to safety, service excellence, employee engagement, customer satisfaction, and continuous improvement
- Ability to travel extensively within assigned regions
- Valid driver's license required
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Work/life resources
- Retirement savings plans such as 401(k)
- Paid days off such as parental leave
- Disability coverage
Similar Jobs
Senior Manager, Enterprise Implementation
Senior implementation manager leading enterprise customer onboarding and solution design. Supporting Unite Us software that connects communities, healthcare, government, and social-service organizations.
RN Telephonic Care Manager
Telephonic RN Care Manager at Humana, a U.S. healthcare and insurance company. Assessing member needs, coordinating care, and developing measurable chronic-care plans remotely.
Customer Manager – Oberhausen Region
Kundenmanager im Außendienst für Sikla, europäischen Anbieter von Bauhalterungssystemen. Betreuung von Kunden, Entwicklung technischer Lösungen und Koordination interner Teams in der Region Oberhausen.
Integration & Delivery Manager
Integration & Delivery Manager leading AGUN network integration and deployments for Leidos. Building technical teams and delivering modernization across U.S. Army environments worldwide.
Senior Facilities Manager
Senior Manager overseeing facilities maintenance, repairs, and upgrades across Shake Shack’s restaurant portfolio. Leading Facilities Managers, vendor performance, preventative maintenance, and Operations training.
Senior Manager, Statistical Programming
Senior statistical programmer supporting clinical-trial analyses and regulatory submissions. Advancing Immunome’s targeted oncology therapies through SAS and CDISC programming.
Manager, Payment Strategy
Manager leading medical bill negotiation strategy for CompIQ Solutions, a property-and-casualty medical bill review provider. Coaching negotiators, optimizing savings, and managing provider negotiations.
City Manager
City Manager growing Flex’s AI-native banking, credit, and payments platform among Los Angeles business owners. Building high-value relationships, events, referrals, and customer acquisition.
City Manager
City Manager growing Flex’s AI-native banking, credit, and payments platform among New York business owners. Building priority relationships, hosting events, and converting accounts.
City Manager
City Manager growing Flex’s AI-native financial services among Nashville business owners. Building priority relationships, hosting events, and converting accounts.
City Manager
City Manager driving Atlanta customer growth for Flex’s AI-native banking, credit, and payments platform. Building owner relationships, hosting events, and converting priority accounts.
Personal Branding Manager
LinkedIn branding manager growing RDX Sports CEO’s thought leadership and professional network. Creating content, driving organic audience growth, and optimizing executive engagement.
Manager – Pre-Access Services
Patient access manager overseeing scheduling, registration, financial clearance, and collections for Carle Health. Leading teams and improving front-end revenue-cycle performance across Illinois healthcare operations.
Luxury Market Manager
Luxury Market Manager acquiring and managing high-end vacation-home hosts across Florida. Launching markets, optimizing listings, and advising luxury homeowners for a hospitality platform.
UGC Manager
UGC Manager running AnswerThis’s creator program for scientific research videos. Sourcing, onboarding, reviewing, and coordinating student and PhD creators.
Vendor Manager – N-Able
Vendor Manager driving vendor sales growth, reseller recruitment, and enablement for Climb Global Solutions' IT distribution business. Managing vendor relationships, renewals, campaigns, and channel sales support.
Supplier Quality Manager
Supplier Quality Manager leading audits, corrective actions, and supplier development. Improving quality and production stability for Collins Aerospace aerospace and defense operations.
Quantitative Research Manager
Quantitative Research Manager analyzing athenahealth’s proprietary healthcare data. Publishing research and thought leadership for healthcare IT, product, and commercial teams.
Senior Team Manager – Ed Tech
Senior Team Manager overseeing four managers and remote EdTech support operations at Sutherland. Coaching teams serving donors, school leaders, partners, and families.
Field Reimbursement Manager
Field Reimbursement Manager supporting CoverMyMeds drug reimbursement and patient services. Educating physician offices and managing territory-based reimbursement support for McKesson.