Senior Manager, Enterprise Implementation
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Job Description
Senior implementation manager leading enterprise customer onboarding and solution design. Supporting Unite Us software that connects communities, healthcare, government, and social-service organizations.
Responsibilities:
- Lead enterprise implementation engagements, including solution design, project stand-up, and customer onboarding
- Advise customer stakeholders and translate operational objectives, program requirements, and organizational priorities into implementation plans
- Lead discovery sessions, requirements gathering, and workflow design workshops
- Manage major projects, programs, and co-development initiatives across cross-functional teams
- Document business processes, operational workflows, governance structures, and implementation requirements
- Develop solution design artifacts, implementation roadmaps, workflow documentation, and other project deliverables
- Coordinate with Product, Implementation, Customer Success, Network, and other customer-facing teams
- Facilitate customer meetings, working sessions, and project governance activities
- Identify risks, escalate concerns, and develop mitigation and resolution plans
- Provide consultative recommendations for complex implementation challenges
- Translate customer requirements into technical and operational recommendations and partner with Product and Engineering on enhancements
- Monitor project health, milestones, and customer readiness through deployment
- Contribute to Enterprise Services methodologies, implementation frameworks, and best practices
- Develop transition plans, knowledge-transfer materials, and customer-success handoff documentation
Requirements:
- 7+ years of experience in a business, public health, or social services environment
- Experience leading complex projects and implementations
- Experience building relationships with executive stakeholders and delivering customer-centric solutions
- Ability to manage multiple customers and projects simultaneously
- Excellent communication and presentation skills
- Ability to analyze data, extract insights, tell a story, and drive action
- Experience learning new tools and software
- Preferred experience with Jira, Salesforce, and Google Suite
- Candidates must live in Hawaii or on the West Coast
- Ability to pass a background check including criminal, employment, and education verification
- Ability to travel up to 30%
Benefits:
- Medical, Dental, and Vision insurance for team members and eligible partners and dependents
- Unlimited virtual mental health and acute medical visits
- Employee Assistance Program (EAP)
- Wellness platform subscription
- Flexible Time Off, including volunteer days and mental health days
- 14 paid company-wide holidays
- Paid parental leave, including adoptive parents
- Employee Resource Groups
- Health Savings Accounts (HSAs)
- Flexible Spending Accounts (FSAs)
- Commuter benefits
- 401(k) with employer match, immediate vesting, and financial wellness resources
- Company-paid Life and AD&D insurance, with optional additional coverage
- Disability coverage
- Accident insurance
- Pet insurance
- Company-provided work-from-home equipment, including computer, mouse, keyboard, and approved WFH supplies
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