VP, Application Reliability – Operations Engineering
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Job Description
VP of Application Reliability at Humana, providing leadership for technology systems and operations. Ensuring reliable and secure technology operations while managing response to major incidents.
Responsibilities:
- Build and lead a team that designs and implements automated mechanisms to perform daily operational health checks across enterprise systems.
- Support the Stars initiative by ensuring consistently reliable, high-quality, and resilient technology operations.
- Prioritize and govern technology changes, ensuring execution during periods of minimal business disruption and without conflict across initiatives.
- Develop and execute a strategy to improve service levels and the effectiveness of service communications, supporting the organization’s goal of becoming a metrics-driven enterprise.
- Recruit, develop, and lead a team of highly skilled engineers who are innovative problem-solvers and experienced across a broad range of technologies.
- Serve as a clear, confident, and effective communicator, particularly during periods of elevated risk or crisis, given responsibility for enterprise incident response.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field; Master’s degree preferred.
- 12+ years of progressive experience in technology leadership roles, including technology strategy, enterprise architecture, or service management.
- Demonstrated expertise in technology lifecycle management, product management, and metrics- or OKR-based performance reporting.
- Proven ability to lead large-scale transformation initiatives and engage effectively with executive stakeholders.
- Excellent organizational, analytical, interpersonal, and presentation skills, with a strong executive presence.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Professional development opportunities
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