Zoho CRM Developer
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Job Description
CRM Manager responsible for ownership and development of Zoho CRM at fintech company enhancing sales and marketing efficiency. Collaborating with multiple teams to ensure CRM evolves with business growth.
Responsibilities:
- Manage and configure Zoho CRM (modules, workflows, blueprints, automations, dashboards, reports, email campaigns, and integrations)
- Develop and implement new features and enhancements to improve business processes and sales & marketing efficiency
- Maintain system security, user roles, permissions, and compliance with data protection standards (e.g., GDPR)
- Partner with Sales, Marketing, Product, and Support teams to optimize workflows and align CRM functionality with strategic objectives
- Support marketing campaigns and customer lifecycle management with segmentation and automation
- Coordinate work with external CRM consultants where needed to ensure the best possible results
- Serve as the first point of contact for CRM-related issues and troubleshooting
- Drive adoption across the organization
Requirements:
- 3+ years of hands-on experience managing Zoho CRM or a similar CRM such as Salesforce
- Experience using Zoho CRM functions and Deluge scripting language
- Experience integrating CRM systems with other systems (marketing automation, finance, or customer support tools)
- Strong understanding of CRM architecture, workflows, automations, and reporting, including Email Campaigns, BI Tools, Dashboards, and Integrations
- Excellent communication skills and ability to collaborate with multiple stakeholders
- Self-starter with a problem-solving mindset, detail orientation, and sense of ownership
- A good understanding of sales & marketing processes and strategy is a strong plus
- Zoho CRM certifications are a strong plus
- English proficiency; German is a strong plus.
Benefits:
- Competitive compensation package
- A diverse and inclusive international team
- A flexible working environment
- Potential for growth and development as Teylor continues to expand
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